R Els

Customer Support Team Leader

• Job Details:Responding and resolving escalated issues from customers, monitoring daily workflow, ensuring correct procedures are adhered, identifying system improvements, workflow improvements, and enhancing team efficiency. Also, coaching and assisting the less experienced team members and assisting in scheduling work and achieving better results.

Call Center Trainer

• Job Details:Responsible for training new customer service employees and supporting experienced employees to improve their performance. Duties included creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.

Postgraduate Studies’ Advisor

• Job Details:Assisting possible program participants in understanding and selecting the best professional program that suits their experience and career path by discussing their experience, aims and purposes, providing an overview of the programs’ content, differentiating between different programs and giving advice at the end.