pulkit malhotra

Customer Success Manager – SaaS Products (B2B)

• Job Details:Spearheaded scalable customer onboarding processes, enhancing efficiency across diverse customer segments. Developed and executed CRM strategies leveraging customer insights, boosting product adoption by 25%, reducing churn by 15% through proactive risk mitigation. Delivered 50+ tailored product presentations, leading to a 20% increase in product satisfaction. Analyzed 5,000+ monthly data points to track customer health, improving satisfaction scores by 15% and cultivated key account relationships. Drove 10+ advocacy initiatives, boosting engagement by 12% via webinars and forums. Closed 20+ upsell/cross-sell deals, increasing revenue by 10% in two quarters.

Business Development Consultant (Contract)

• Job Details:Headed business development for a startup, closing 40+ high-value B2B deals (₹1.2 cr+ revenue) by offering CRM, ERP, and SaaS solutions to edtech and real estate clients, achieving a strong 60% conversion rate from 100+ presentations. Conducted market analysis and provided strategic recommendations, identifying 50 new business opportunities and contributing to 25% potential growth.

Business Development Manager

• Job Details:Consistently managed the full sales cycle from lead to close, achieving ₹1 cr to ₹1.5 cr monthly revenue targets and boosting team productivity by 30%. Built and maintained strong client relationships, identifying growth opportunities and providing data-driven insights to management for performance improvement.