P Swailem

Customer Relations Senior Supervisor – Key Accounts Full Time

• Job Details:Responsibilities in the period 2008 to 2010 • Contribute in “Customer Relations Department” establishment • Core member in the “Quality Improvement Team” for process development & improvements adapting six sigma methodologies (reporting to CEO) • Develop strong internal/external communication to sustain proactive service • Ensure product quality and service are in line with customer expectations • Communicate& interface with key customers re product quality& service • Monitor process compliance through internal audits follow-up • Maintain accurate customer history in accordance with customer care systems • Observe quality systems to guarantee these are complying with standards and customer requirements • Motivate functional areas to carry out root cause analysis for problems and implement corrective action plans • Give needed recommendation to enhance the customer satisfaction level During 2010- I have been designated to prepare for the Section Head possition and carry out the following: • Restructure the Customer Relations Management Team • Determine team’s objective, scope, roles & responsibilities • Set new concept for the business cycle perspective • Focus on Class A customers & achieve high service level • Plan work with functional areas on preventing problems recurrence • Liaise with quality assurance teams to ensure quality standards implementation • Monitor teams performance evaluation, development, and improvement • Oversee systems related to assessing customer satisfaction level (i.e. survey)

Commercial ManagerFull Time

• Job Details:Responsibilities: • Build the Commercial Team, assign team members’ roles and responsibilities, coach, train, keep the team motivated and manage core team meetings • Employ operational marketing techniques to keep and grow customers through creating superior customer value • Monitor orders receiving, planning and scheduling • Conduct the “Weekly Production Meeting” to monitor work progress • Coordinate with Quality Control Department and ensure tight procedures of Quality Control systems are carried out • Make recommendations to “Project Director” accordingly

Production Planning& Customer Relations SupervisorFull Time

• Job Details:During 2004 Customer Relations Responsibilities: • Ensure customer-centric strategy aiming to maximize customer satisfaction • Review and provide timely responses to all customers’ related enquiries either personally or through redirecting to the appropriate production specialist • Develop solutions for potential problems/complaints • Improve deliveries time scale and supervise delivery procedures During 2005- Customer Relations responsibilities added to the following: • Receive customer orders and set delivery dates • Set up Dyehouse production plan according to machines capacity and availability • Handle customers’ requests for new developments (fabrics or new shades) • Maintain total control of buffer stock • Perform Supply Chain activities (Strategic, tactical, and operational levels)