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Pritham Pais

Technical Product Owner at Infosys

Dubai, United Arab Emirates

Work Experience

  • Technical Product Owner

    Infosys

    Jul 2024 - Present -11 months

    India

    • Job Details:Lead the design and execution of software, network, and platform components, managing the team's technical backlog to ensure timely delivery of key projects. Direct a strategic cloud migration initiative, transitioning applications to Azure cloud platforms to enhance performance and security without downtime. Oversee operational deployment and post-launch issues, implementing solutions through root cause analysis and customized resolution strategies. Partner with cross-functional teams to define, track, and analyse performance metrics, optimizing product performance to meet operational KPIs. Strengthen stakeholder relations, enhancing team communication and collaborative efforts to drive continuous process improvements.
  • Technical Product Owner

    Tech Mahindra

    Apr 2022 - Jul 2024 -2 yrs, 3 months

    India

    • Job Details:Developed technical strategies, prioritizing product backlogs to streamline project execution and deliver mission-critical capabilities. Spearheaded the migration of core applications from traditional infrastructures to cloud-based platforms, focusing on maximizing performance and security. Collaborated with various teams to establish and refine performance metrics, enhancing the measurement and management of technology product efficacy. Managed deployments and operational activities, addressing and resolving issues to maintain business continuity and user satisfaction.
  • Senior DevOps Engineer

    Sabre Travel Technologies

    Oct 2021 - Apr 2022 -6 months

    India

    • Job Details:Collaborated with developers, stakeholders, and scrum teams to gather requirements, driving continuous application enhancements and aligning with business goals. Expertise in devops, managing build and release, environment, and software configuration, integrating tools for streamlined operations. Designed and implemented a ServiceNow dashboard and automated reports, reducing manual efforts and enhancing organizational efficiency. Migrated travel solution applications to the Google Cloud Platform, overseeing all testing and environment management phases to ensure optimal performance. Maintained 100% application uptime, ensuring continuous and reliable service for all travel solution applications.
  • Application Support Engineer

    L&T Infotech (LTI)

    Jul 2014 - Oct 2016 -2 yrs, 3 months

    India

    • Job Details:Provided application support, troubleshooting, and resolving issues to maintain high service levels and application performance. Collaborated with IT teams to manage and resolve software application problems, ensuring minimal disruption to business operations. Implemented application monitoring tools to identify and address potential issues before they impacted users. Proactively assisted in the development of documentation for application support processes, contributing to knowledge base improvements.
  • Education

    • Bachelor's Degree in Computer Applications

      CHRIST UNIVERSITY

      Jan 2011 - Jan 2014 - 3 yr

    • Bachelor's Degree in Computer Applications

      Kuvempu University

      Jan 2009 - Jan 2012 - 3 yr

    Skills

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    Languages

    • English

      Fluent
    • Hindi

      Fluent
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