Basic Info

Prince zakaria

4 years

Tanta, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Technical Support at Speed

Experience Details

IT Technical Support

Engineering - Telecom/Technology, IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

- Managing and maintain windows environment.
- Support and monitor network infrastructure.
- Provide 1st level user support for hardware and business software application.
- Provide daily technical support for more than 110 user.
- Support issues of Microtech Infinity and E-business suit moreover Sales force automation.
- Responsible for contacting with outsource service provider and dealing with their issue.
- Help manager and leaders in implementing services standards and ensure that subordinates follow these standards.
- Train users on using business applications as needed


Company Details

Speed

tanta / alexandria, Egypt

101-500 employees

Business Supplies and Equipment

http://www.speed.com.eg/en/

Feb 2014 to present (2 years 10 months)
IT Technical Support at Nile for Technology And Advanced Solution (NAT)

Experience Details

IT Technical Support

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

* Provide technical support and maintenance for customer

* Handle customer inquiries support its troubleshooting

* Configure & manage MySQL Database on Linux servers to achieve online car tracking "GPS"

* Configure port of server problems

* Keep system "2findme.com "always up.


Company Details

Nile for Technology And Advanced Solution (NAT) (multinational)

Cairo - Maadi, Egypt

11-50 employees

Computer Networking , Information Technology Services, Information Technology Services

www.2findme.com

Jul 2012 to Sep 2013 (1 year 2 months)
IT Support Helpdesk at HDP

Experience Details

IT Support Helpdesk

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

* Install, configure and maintain windows xp,7 windows server 2003 and 2008

* Complex problems Maintain network infrastructure problems

* Implementing, and administrating computer networks.

* Identify hardware, software and user issues.

* Configure DNS and support its problems.

* Provide technical support and maintenance of installed applications software and handle multiple technical issues in an organized and competent manner.


Company Details

HDP

Tanta, Egypt

11-50 employees

Computer Networking , Information Technology Services, Information Technology Services

www.hdp.org

Aug 2011 to Mar 2012 (7 months)
Summer training at Faculty of Science (student activity)

Experience Details

Summer training

Education/Teaching, Installation/Maintenance/Repair, Training/Instructor

Entry Level

Summer Training in faculty manage domain user windows 2008


Company Details

Faculty of Science (student activity)

Tanta, Egypt

N/A

Jul 2010 to Sep 2010 (2 months)

Education

BSc in Computer Science

Education Details

BSc

Computer Science, Statistics, Information Techology

Faculty of Science, Egypt

C / Good / 65 - 75%

* Basics of programming and preparation systems. * Structural programming. * Introduction to Programming C++. * Modeling (1,2). * Advanced Computer Science.

N/A

Faculty of Science
2008 - 2012

Certifications

Certificate details

MCITP Server Administrator 2008 R2

Apr 2012

850 out of 930

N/A

N/A

ITShare

N/A

Certificate details

MCSA Microsoft Certified Solutions Associate 2008

Apr 2012

850 out of 930

N/A

N/A

ITShare

N/A

IT Essentials
May 2012

Certificate details

IT Essentials

May 2012

87 out of 92

N/A

N/A

N/A

Certificate details

Microsoft Certified Solutions Associate

Sep 2012

N/A

N/A

N/A

N/A

Certificate details

Microsoft® Certified Technology Specialist: Microsoft Exchange Server 2010, Configuration.

Aug 2013

N/A

N/A

N/A

N/A

Certificate details

Microsoft Specialist: Server Virtualization with Windows Server Hyper-V and System Center

Jan 2014

N/A

N/A

N/A

N/A

Certificate details

Microsoft® Certified Technology Specialist: Windows 7, Configuration

Mar 2013

N/A

N/A

N/A

N/A

Certificate details

Microsoft® Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration

May 2012

N/A

N/A

N/A

N/A

Certificate details

Microsoft® Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

Mar 2013

N/A

N/A

N/A

N/A

Certificate details

Microsoft® Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

May 2012

N/A

N/A

N/A

N/A

Certificate details

VMware Certified Associate Cloud

Nov 2013

N/A

N/A

N/A

VMware

N/A

Certificate details

VMware Certified Associate Data Center Virtualization

Nov 2013

N/A

N/A

N/A

VMware

N/A

Certificate details

CCNA Cisco Certified Network Associate

Jun 2016

N/A

N/A

N/A

Cisco

N/A

Certificate details

VCE Certified Converged Infrastructure Associate (VCE-CIA)

May 2016

N/A

N/A

N/A

VCE

N/A

Certificate details

NSE 1 Security Sales Associate

May 2016

N/A

N/A

N/A

Fortinet

N/A

Training and Courses

Training/Course Details

MCITP Enterprise Administrator 2008 R2

Sep 2012

Private Training Eng Mahmoud Sarhan

N/A

Training/Course Details

MCSE 2003

Sep 2012

Private Training Eng: Mahmoud Sarhan

N/A

Training/Course Details

MCSA 2003

Sep 2012

Private Training Eng: Mahmoud Sarhan

N/A

Training/Course Details

Symantec Backup Exec 2012

Oct 2012

Self Study

N/A

Training/Course Details

IT Essentials

May 2012

Alfardos center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveApplicationArabicBusiness Supplies And EquipmentCCNA Cisco Certified Network AssociateComputer NetworkingComputer ScienceDevelopmentEnglishFlexibleFrenchHTML & CSSHard WorkerITIT EssentialsIT Support HelpdeskIT Technical SupportInformation Technology ServicesInformation TechologyInstallationJavaScriptMCITP Enterprise Administrator 2008 R2MCITP Server Administrator 2008 R2MCSA 2003MCSA Microsoft Certified Solutions Associate 2008MCSE 2003MaintenanceMicrosoft AccessMicrosoft Certified Solutions AssociateMicrosoft Exchange Server 2010Microsoft OfficeMicrosoft SQL ServerMicrosoft Specialist: Server Virtualization With Windows Server Hyper-V And System CenterMicrosoft Visual StudioMicrosoft Windows XP , 7 , Server 2003 , Server 2008Microsoft Certified Technology Specialist: Microsoft Exchange Server 2010, Configuration.Microsoft Certified Technology Specialist: Windows 7, ConfigurationMicrosoft Certified Technology Specialist: Windows Server 2008 Active Directory, ConfigurationMicrosoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, ConfigurationMicrosoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, ConfigurationNSE 1 Security Sales AssociateNetworkNile For Technology And Advanced Solution (NAT)PHPProblem SolverRepairSocialSoftware DevelopmentStatisticsSummer TrainingSymantec Backup Exec 2012System AdminTeam PlayerVCE Certified Converged Infrastructure Associate (VCE-CIA)VMware Certified Associate CloudVMware Certified Associate Data Center VirtualizationWindows Server 2008 R2Windows Server 2008 R2 Active DirectoryWindows Server Hyper-V

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Access

Microsoft Access

: Expert

: High

:

1-3 years

Microsoft Windows XP , 7 , Server 2003 , Server 2008

Microsoft Windows XP , 7 , Server 2003 , Server 2008

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Windows Server 2008 R2

Windows Server 2008 R2

: Expert

: Extreme - I love it!

:

1-3 years

HTML & CSS

HTML & CSS

: Advanced

: High

:

Less than 1 year

Microsoft Visual Studio

Microsoft Visual Studio

: Advanced

: Medium

:

Less than 1 year

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: High

:

1-3 years

Windows Server 2008 R2 Active Directory

Windows Server 2008 R2 Active Directory

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Exchange Server 2010

Microsoft Exchange Server 2010

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server Hyper-V

Windows Server Hyper-V

: Advanced

: Extreme - I love it!

:

1-3 years

PHP

PHP

: Intermediate

: Medium

:

Less than 1 year

javaScript

javaScript

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

System Admin

System Admin

: Advanced

: Extreme - I love it!

:

3-5 years

Application

Application

: Advanced

: Medium

:

1-3 years

Network

Network

: Advanced

: Extreme - I love it!

:

3-5 years

development

development

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Social, Team Player

Online Presence

https://eg.linkedin.com/in/princezakariahttps://eg.linkedin.com/in/princezakariahttps://twitter.com/IT_Prince

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