Prakash Karthik

Network Team Leader

• Job Details:Client support providing data, voice, ISDN, frame relay services. Installation, configuration and administration of Cisco routers. Data centre upgradation and migration for banking clients. IOS upgradation activities in access switches routers, DMZ, ISP and Aruba networks. Led the design implementation and maintenance of enterprise wide network infrastructure with optimal performance with security and scalability. Configuration and troubleshooting on Palo Alto firewalls 5220, Panorama, Prisma SASE, IPsec tunnel, Global Protect VPN. Configuration of ACL both standard and extended, NAT. Ethernet subnet, VLAN, TCP/IP, VPN, OSI model. Route map, VLSM, STP, DNS, DHCP, MPLS, VPN, HSRP, load balancing. Palo Alto, SDWAN Aruba wireless and Cisco switches infrastructure management (servers, storage, networking) cloud platform (Google Cloud, Azure) operating systems (Windows Server, macOS) backup and disaster recovery monitoring and performance tuning (Nagios, Zabbix, SolarWinds) ITIL framework, ServiceNow management. Provided the tier 3 support and escalation point for complex network incidents. Managed vendor relationships and procurement process for networking equipment and services. Managed a team of network engineers and technicians, providing technical leadership, task assignment and performance management. Led geographically distributed teams providing technical oversight workload prioritization to align with regional and global IT goals. Handled regional escalations point for critical incidents. Coordinated cross site network operations to ensure consistency in configurations, policies and security across all APAC sites (Manila, Colombo, Trivandrum and Chennai).

Senior Network Engineer

• Job Details:Computer networks and systems in implementing MS Windows 2000/2003, DHCP, DNS, WINS. Citrix application, building ESXi images. Print server migration, handling 50 virtual servers and 75 endpoints fixing Windows OS, Microsoft, Mac application. SCCM technology to deploy Microsoft patches. Updating ESXi servers using vCenter update manager. Managing Active Directory Windows 2012 server. Managing Symantec Backup Exec 12.5, Commvault backup. Creating, assigning group policies & managing tickets in ServiceNow. Managing Sentinel server and Commvault. Intunes and WDS deployment for Windows OS in 5000 more systems. ESXi deployment for dedicated banking sector through iBuild platform. Bot (AI) implementation for banking sector which makes initial process and time framework.

Network Engineer

• Job Details:Maintaining 3000 desktops and user issues through ServiceNow portal. Managed around 100 physical servers along with ESXi and maintaining Active Directory across APAC. Provided advanced technical support for hardware, software, network and application issues across a diverse user base, timely resolution and minimal downtime. Troubleshooting Dameware, LogMeIn and NetMeeting, Zoom for taking user systems. Served as escalation point resolver for complex technical issues and resolved by tier 1 and tier 2 support teams. Diagnosed and troubleshot critical incidents in Windows, Mac, Linux and cloud environments. Led (RCA) root cause analysis and implemented long term fixes to enhance system ability. Clearing virus threats to the systems that triggered from SentinelOne. Mentored junior support engineers and provided technical training. Managed ticket using ITSM tools (ServiceNow, Unicenter) and KPIs.