Basic Info

Pradeep Premchandani

8 years

Hyderabad, India

Bachelor's Degree

Manager

Work Experience

Client Experience Manager at Kaplan India Pvt. Ltd.

Experience Details

Client Experience Manager

Customer Service/Support, Operations/Management, Education/Teaching

Manager

- Client Implementation by developing demos, layouts, flowcharts, diagrams & documentations.
- Team Management in accordance with timescales, costs and client expectations.
- Train, coach and manage team members via performance reviews & development plans
- Developing reports to analyze current state of project and mobilize resources towards goal achievement.
- Improve operations by conducting team meets to analyze and incorporate changes in policies and procedures.
- Accessing operational risk and reward ratios by taking account of structural changes, staff movements, compliance requirements and new technologies.
- Defining operational feasibility by analysis and solution development associated with the process.
- Ensure SLAs are met as agreed upon by the client.
- Review and analysis of performance reports on weekly & monthly basis with clients and team members to identify and correct the performance deviations.


Company Details

Kaplan India Pvt. Ltd. (multinational)

NEW DELHI, India

More than 1000 employees

Internet/E-commerce, Business Services - Other, Education

http://kaplan.com/

Jun 2004 to present (12 years 10 months)
Relationship Development Consultant at Ebookers.com

Experience Details

Relationship Development Consultant

Tourism/Travel, Sales/Retail

Experienced (Non-Manager)

ebookersInida operates as a part of ebookers UK Group. The company operates as a shared service provider for ebookers.com in domains like sales and client services.

Relationship Development Consultant
- Mentoring and managing team to achieve sales target.
- Hands on experience on Amadeus (CRS)
- Maintaining records of client communications and sales for training and development of the team.
- Identifying key areas of improvement and developing appropriate solutions.
- Handling escalations and developing strong inter-personal relationship within the team to inculcate vision and core values of the business.


Company Details

Ebookers.com (multinational)

NEW DELHI, India

More than 1000 employees

Travel and Tourism, Airlines/Aviation

ebookers.com

Jun 2003 to Feb 2004 (8 months)
Call Center Executive at IShiva Back Office Pvt. Ltd

Experience Details

Call Center Executive

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

iShiva Back Office Pvt. Ltd. is an international call center in Gurgaon for clients based in U.S. The company also caters to the billing and data entry solutions to U.S. clients.

I worked as Call Center Executive and was responsible for sales of numerous products via inbound and outbound calls. The processes included b2b and b2c clientele in US.


Company Details

IShiva Back Office Pvt. Ltd

Gurgaon, India

101-500 employees

Internet/E-commerce

N/A

Apr 2002 to Dec 2002 (8 months)
Customer Care Associate at Daksh eServices Pvt. Ltd.

Experience Details

Customer Care Associate

Customer Service/Support

Entry Level

Daksh eServices BPO has facilities in India and Philippines. The company offers IT and Non-IT services to companies worldwide.

I worked as Customer Care Executive and was responsible for providing support services to the client called PayPal.


Company Details

Daksh eServices Pvt. Ltd. (multinational)

Gurgaon, India

More than 1000 employees

Internet/E-commerce

www.daksh.com

Feb 2001 to Apr 2002 (1 year 1 month)

Achievements


• “Certificate of Excellence” for implementing clients on ECS Platform. • Awarded ‘Letter of Appreciation’ for excellent Team Management Skills.

Education

B. Com in Commerce & Business

Education Details

B. Com

Commerce & Business

University of Delhi, India

C / Good / 65 - 75%

Business, Accounts.

a

University of Delhi
1996 - 2000

Certifications

SILA - A
Mar 2006

Certificate details

SILA - A

Mar 2006

N/A

N/A

N/A

a

N/A

Training and Courses

Training/Course Details

Voice & Accent Neutralization

Jan 2007

Hero Mindmine

a

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesAviationBusiness DevelopmentBusiness Services - OtherCall Center ExecutiveClient Experience ManagerClient ManagementCommerce & BusinessCommunicatorCustomer Care AssociateCustomer ServiceDaksh EServices Pvt. Ltd.Details-orientedE-commerceEbookers.comEducationEnglishExecutorHindiInitiativeInternetKaplan India Pvt. Ltd.MS OfficeMS OutlookManagementMoviesMusicPhotographyPresenterRelationship Development ConsultantRetailSILA - ASalesSalesforceSharePointSindhiSupportTeam ManagementTourismTrainingTravelTravel And TourismVoice & Accent Neutralization

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Sindhi

Sindhi

: Beginner

: Beginner

: Fluent

: Fluent

Tools and Technologies

MS Outlook

MS Outlook

: Intermediate

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Intermediate

: Extreme - I love it!

:

More than 7 years

Salesforce

Salesforce

: Beginner

: High

:

More than 7 years

SharePoint

SharePoint

: Beginner

: High

:

More than 7 years

Fields of Expertise

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Client Management

Client Management

: Advanced

: High

:

More than 7 years

Team Management

Team Management

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Executor, Communicator, Presenter, Initiative, Details-oriented

Online Presence

https://in.linkedin.com/in/pradeep1230http://picasaweb.google.com/pradeep1230

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