ponmani Nila

Senior Analyst at NatWest Markets

United States

NatWest Markets

Jan 2021 - Present -3 yrs

Job Details:Being SME of the process working with both internal stakeholders and external clients. Worked on closure of critical client accounts as per MO request. Regular interaction with multiple internal stakeholder teams such as onboarding, KYC, reference data management, client due diligence and middle office to resolve queries. Posting journal entries to impact trader risk books and client account. Audit/review of process as per risk guidelines. Manual reconciliation of all client invoices and settling them as per the agreed rate card. Investigating discrepancy between source and invoice claim and arriving at an appropriate resolution. Rectifying the incorrect accruals in source on T+1 basis. Authenticating the standard settlement instructions (SSI) of clients and raising the same for setup in system. Regular interaction with client in order to close aged outstanding.

NatWest Bank

Jan 2018 - Jan 2021 -3 yrs

Job Details:Managing the overall functioning of process, identifying improvement area and implementing adequate measures to maximize customer satisfaction level. Supported the manager with all the MIS/reports like BCP documents and other monthly operational reports. Helped in reducing the errors by doing the root cause analysis for the top errors done within the process and also worked on improving the accuracy of the team by conducting refresher trainings. Interfaced with onshore team for understanding customer requirements and also dealt with the customer queries. Reviewing various KYC processes.