pola emad rizkalla

Infrastructure Engineer leadFull Time

• Job Details:Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.) Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software. General awareness of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability deploys, configure, and support operating systems on desktop and mobile Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

IT SpecialistFull Time

• Job Details:1-Manage Help Desk tickets in a timely manner 2-Respond to customer issues via phone, email and computer chat 3-Installing and configuring computer hardware, software, systems, networks 4-Monitoring and maintaining computer systems and networks 5-Providing technical support across the company (which may be in person or over the phone) 5-Setting up accounts for new users 6-Repairing and replacing equipment as necessary 7-Testing new technology 8-Connecting fiber cables from the main building to nearby factories and detecting them and troubleshooting industries fiber network.

It Technical Support SpecialistFull Time

• Job Details:Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Installing and configuring computer hardware, software, systems, networks Monitoring and maintaining computer systems and networks Providing technical support across the company (which may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology