Pola Mounir Hendy

Europcar

• Europcar Egypt Corporate long & short term Operation managerFull Time

  Oct 2020 - Present -4 yrs, 8 months

  Egypt , Cairo
• Europcar Egypt reservations , customer retention manager .Full Time

  Jan 2019 - Present -6 yrs, 5 months

  Egypt , Cairo

  • Job Details:• Control and monitor the flow of reservation volume and accurate fleet dispatching. • lead and control the tour operator reservation volume: • Make training for front-lire to upsell inbound & outbound reservations. • .provide attractive pricing to individual customers (pricing variety) • Develop Relationships with existing accounts (regular visits, reporting accounts performance) • Controlling non-revenue costs (Monthly report) • Monitoring prices, making reservation plan, dealing with operators and brokers concerning rates updating, promotion and following up reservations complains. • Forecasting the annual budget (revenue & expenses). • Compare actual revenue verses budget and highlight the reasons in case there is deviations
• Europcar Reservations SupervisorFull Time

  Jan 2018 - Jan 2019 -1 yr

  Egypt , Cairo

  • Job Details:• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises. • Arrange quotation among customers needs • Revise the contract financially before sending to accounting. • Leading training for TELE performance agents (call center we deal with). • Make analysis for our monthly revenue & forecast.
• Sales SupervisorFull Time

  Jan 2017 - Jan 2018 -1 yr

  Egypt , Cairo

  • Job Details:• Understand customer needs and offer solutions and support • Organize and coordinate sales representatives schedules • Track weekly, monthly, and quarterly performance and sales metrics • Forecasting yearly budget • Assist sales representatives and team to meet and exceed goals • Analyze field reports and prepare sales documents • Analyze competitor pricing proposals and sales strategies • Build new customer base to maximize sales • Retain existing customers by providing prompt customer services • Handle customer questions, complaints, and issues and always making sure that the communication between the existing customers and our company department is going on the best way
• Station managerFull Time

  Jan 2016 - Jan 2017 -1 yr

  Egypt , Cairo

  • Job Details:• Setting goals for performance and deadlines in ways that comply with company's plans and vision. • Organizing workflow and ensuring that employees understand their duties or delegated tasks. • Monitoring employee productivity and providing constructive feedback and coaching. • Receiving complaints and resolving problems. • Maintain timekeeping and personnel records
• Station supervisorFull Time

  Jan 2015 - Jan 2016 -1 yr

  Egypt , Cairo
• station seniorFull Time

  Jul 2013 - Jan 2015 -1 yr, 6 months

  Egypt , Cairo