Poe Sandy Ko Ko

Document Reviewer (Data Entry)

• Job Details:Handled confidential documents with precision, maintaining 100% accuracy in data entry and review tasks. Collaborated with legal and operations teams to meet strict project deadlines. Maintained logs for project progress and issue reporting, aligning with team performance metrics. Used data management tools to track inquiry status and support client reporting.

Airport Service Agent

• Job Details:Delivered exceptional customer service to thousands of international passengers daily via face-to-face, phone, and written communication. Resolved ticketing, check-in, and baggage issues, improving customer satisfaction. Managed high-pressure situations and coordinated with internal departments to resolve real-time operational issues. Consistently met and exceeded performance KPIs related to customer interaction time and resolution rate.