Philomen Bandugula

Implementation Order Manager

• Job Details:Directed the full life cycle of order management system integration projects for high-profile infrastructure, effectuating a 15% increase in user efficiency. Implemented robust training programs for over 300 users, significantly enhancing understanding and adoption of ms-portal solutions. Led a cross-functional team in the integration of a product feature, seen by a 25% customer adoption rate in the first quarter. Championed the data conversion validation process, ensuring a 99% accuracy rate and bolstering customer confidence. Successfully completed over 45 end-to-end project implementations within prescribed timelines, maintaining an impressive 95% customer satisfaction rating.

Senior Implementation Specialist

• Job Details:Led Phreesia implementation projects, serving as the primary client contact. Conducted the complete build/implementation for Phreesia clients, including end user training. Collaborated with deployment team to meet build deadlines and deliver quality work. Performed gap analysis to identify configuration and testing issues. Post go live monitoring and review of how the application is performing. Created a go live report and published it to all stakeholders. Provided product feedback to the development team for changes that can be implemented in a future release. Collaborated with various cross skill teams including support, account management, product management and sales to address client issues.

Implementation Specialist

• Job Details:Consult with clients to deliver a comprehensive ADP solution. Guide and drive the client towards the best solution for their business needs. Analyze existing systems, interface requirements, report requirements, business processes. Partner with clients to learn their business and related needs. Incorporate new processes, tools, and approaches when recommending an ADP solution. Utilize broad knowledge to recommend solutions to the client when appropriate. Recognize client business issues and concerns and recommend and implement an appropriate solution. Interact and partner with ADP associates in sales and client service. Exchange routine information with members of the client project team, including priorities, timeliness, issues as they arise.