Philip Ishak Youssef

Retailer/Operator/ManagerFull Time

• Job Details: Successfully grow store sales for 3 consecutive years to reach an increase of 47%,33% and 24% over the annual target.  Fuel Sales jumped for the same period to record an over budget of 30%,25% and 17% consequently.  Created a unique customer friendly work environment that was chosen to be studied as the best local business model concerning customer care by both lecturer and most students in Fleming college business and administration in Peterborough, April 2015.  Committed to closely mentor my team with 24/7 availability to offer support especially during difficult times and lead a fruitful dialogues to solve problems and invest in learning opportunities.  People Talk: nominated as the 3rd best local gas station in Peterborough for 2014 for the first time compared to 34 sites according to "Peterborough Examiner "newspaper in April 2015.  Received a multiple appreciation letters from our HO as a result of tens of applause emails sent by our valued regular and occasional customers.  Efficiently arranged several mega promotions in collaboration with the marketing department for fuel and car wash together with the monthly features. Results were analyzed carefully to ensure the maximum outcome and feedback was gained and greeted by headquarters for the precise and productive results.  Reached and maintained a full compliance with provincial and national policies for selling age restricted merchandise like tobacco and lottery with no single fine or warning letter for the whole time in operation.  Received numerous awards from most vendors and OLG for the outstanding sales achievements and shared staff with such prizes.