Basic Info

Peter Anees

15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Export Manager at H G For Marble & Granite

Experience Details

Export Manager

Sales/Retail, Marketing/PR/Advertising , Logistics/Supply Chain

Manager

- Managing sales & marketing team.
- Responsible for logistic duties.
- Attended International Stone Fairs:
(Xiamen Stone Fair in China, March 2016 / Marmomacc Stone Fair in Verona, Italy, October 2016)


Company Details

H G For Marble & Granite

Cairo, Egypt

51-100 employees

Construction - Industrial Facilities and Infrastructure

N/A

Sep 2014 to present (2 years 3 months)
Contact Center Team Leader / Spanish & English at Xceed

Experience Details

Contact Center Team Leader / Spanish & English

Customer Service/Support

Manager

- March 2009 - December 2012 / Cisco CS _ Technical Support

- January 2013 - September 2014 / Du Account ( GSM )


Company Details

Xceed (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

www.xceedcc.com

Mar 2009 to Sep 2014 (5 years 6 months)
Contact Center Tier2 / Back Office at Xceed

Experience Details

Contact Center Tier2 / Back Office

Customer Service/Support

Entry Level

Microsoft Product Activation

Handled back office activities (Supported the customers throughout the e-mails/faxes, prepared reports & delivered briefings)


Company Details

Xceed (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring , Telecommunications

www.xceedcc.com

Sep 2005 to Feb 2009 (3 years 5 months)
Customer Service Representative / Inbound at Xceed Contact Center

Experience Details

Customer Service Representative / Inbound

Customer Service/Support

Entry Level

Microsoft Product Activation / Inbound Team

Received calls via telephone in Spanish language, handled difficult customers' inquiries and de-escalated upset customers.


Company Details

Xceed Contact Center

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

www.xceedcc.com

Sep 2004 to Aug 2005 (11 months)
Tour Leader at Elegant Voyage

Experience Details

Tour Leader

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Elegant Voyage

Cairo, Egypt

51-100 employees

Travel and Tourism

N/A

Jul 2003 to Aug 2004 (1 year 1 month)
Front Desk / Receptionist at Melia Pharoah Hotel

Experience Details

Front Desk / Receptionist

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Melia Pharoah Hotel (multinational)

HURGADA, Egypt

51-100 employees

Travel and Tourism

N/A

Jun 2002 to Jun 2003 (1 year)

Achievements


(Cisco) Best Team Leader, July 2012
(Cisco) Quarter Award, “Best Team,” November 2009, at Xceed Contact Center, Smart Village
(Cisco) Hard Worker Award, June 2009, at Xceed Contact Center, Smart Village


(Microsoft) 4 times as Employee of the Month, at Xceed Contact Center, Smart Village


Education

Bachelor's Degree in Spanish Language

Education Details

Bachelor's Degree

Spanish Language

Ain Shams University, Egypt

C / Good / 65 - 75%

Spanish and Slovak Languages

N/A

Ain Shams University
1998 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saad Zaghlool

Egypt

1998

A / Excellent / 85 -100%

N/A

Saad Zaghlool
1998

Training and Courses

Training/Course Details

Team Building

May 2013

Dale Carnegie, El Mokattam

Team Building

Training/Course Details

Middle Management

Jun 2012

Ab Associates Management Consultants

Middle Management

Training/Course Details

The Inspiring Leader

Jan 2011

American Chamber

The Inspiring Leader

Training/Course Details

Potential Leadership Program

Mar 2008

Xceed Contact Center

Potential Leadership Program

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalBusiness DevelopmentConstruction - Industrial Facilities And InfrastructureContact Center Team Leader / Spanish & EnglishContact Center Tier2 / Back OfficeCustomer ServiceCustomer Service Representative / InboundCustomer-orientedEnglishExport ManagerFrenchFront Desk / ReceptionistInnovativeLogisticsMarketingMelia Pharoah HotelMicrosoft OfficeMicrosoft WindowsMiddle ManagementOffshoringOutsourcingPlaying FutballPortuguesePotential Leadership ProgramProblem SolverReadingRetailSalesSales & MarketingSpanishSpanish LanguageSupportTeam BuildingTeam PlayerTelecommunicationsTelecomunicationsThe Inspiring LeaderTour LeaderTourismTransportationTravelTravel And TourismTravellingXceed

Self-assesed Skills

Languages

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

Portuguese

Portuguese

: Advanced

: Advanced

: Advanced

: Advanced

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Telecomunications

Telecomunications

: Expert

: Extreme - I love it!

:

More than 7 years

Sales & Marketing

Sales & Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Logistics

Logistics

: Expert

: Extreme - I love it!

:

1-3 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Customer-oriented, Problem Solver, Innovative, Team Player

Online Presence

https://www.linkedin.com/nhome/?trk=

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