Peter Nagy Nassief

ariika

• Sales ManagerFull Time

  Oct 2019 - Present -5 yrs, 8 months

  Egypt , Cairo

  • Job Details:1. Supervise over all sales Channels including offline resellers, online resellers, corporate deals and marketing exhibitions. 2. Assigning Sales visits on sales team in order maximize our presence in the market. 3. Designing and implementing a strategic sales plan that expands company’s customer base and ensure market share expansion. 4. Managing recruiting, objectives setting, coaching and performance monitoring of online and offline key account managers. 5. Manage split of the products to maximize the profit. 6. Review sales performance on daily basis and taking corrective actions whenever needed. 7. Supervise over and validate the contracts and offers being made by the sales team. 8. Responsible for sustaining the current sales Channels and reaching out new sales channels. 9. Develop trusted relationship with the key account managers, in addition to coaching them to enhance their learning curve and performance. 10. Maintaining relationships with current corporations and reaching out more corporate deals. 11. Identifies product improvement or new product development by through current market activities, new trend and competitors. 12. Coordinating with the customer service and delivery department for any upcoming issues with the company’s clients. 13. Coordinate with the finance team for any issues with the invoices of the B2B clients. 14. Coordinate with the creative team for any marketing related support.
• Fulfillment ManagerFull Time

  Jan 2017 - Present -8 yrs, 5 months

  Egypt , Cairo

  • Job Details:• Review customer orders and plan and coordinate delivery activities • Develop scope and budget for delivery projects • Make critical business decisions to meet customer expectations. • Develop process improvements to achieve cost effectiveness and time saving. • Perform customer negotiations for delivery rates. • Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals. • Evaluate the performance of team members and determine training needs. • Ensure that team maintains high level of competence and operational excellence. • Oversee daily activities of delivery team and provide direction and guidance as needed. • Analyze and troubleshoot delivery issues • In addition to all the below customer service manager responsibilities. • Supervises plans and manages functions related to Call Center work area. Oversees and directs the day-to-day activities of telephone operators and call center agents. • Maintains call center database by entering and verifying information; updating contact log. • Acts as a source of information and answers operator/agents questions, assigns tasks, follows up and gives instructions as necessary • Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents. • Anticipate escalation and take over calls when needed • Carries out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency • Prepares and directs scheduling, monitors operators’ attendance, schedules shifts & breaks as necessary. • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. • Motivate and encourage agents through positive communication and feedback • Keep management informed on issues and problems • Prepare monthly/annual results and performance reports • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.