Basic Info

Peter Nassief

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Supervisor at Ariika Comfort

Experience Details

Customer Service Supervisor

Customer Service/Support

Manager

•Supervises plans and manages functions related to Call Center work area. Oversees and directs the day-to-day activities of telephone operators and call center agents.
•Maintains call center database by entering and verifying information; updating contact log.
•Acts as a source of information and answers operator/agents questions, assigns tasks, follows up and gives instructions as necessary
•Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents.
•Anticipate escalation and take over calls when needed
•Carries out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency
•Prepares and directs scheduling, monitors operators’ attendance, schedules shifts & breaks as necessary.
•Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
•Motivate and encourage agents through positive communication and feedback
•Keep management informed on issues and problems
•Prepare monthly/annual results and performance reports
•Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.


Company Details

Ariika Comfort

Cairo, Egypt

101-500 employees

Furniture

www.ariika.com

Jan 2017 to present (1 year)
Web Content Leader at KazaOrder

Experience Details

Web Content Leader

Writing/Editorial

Experienced (Non-Manager)

 Producing new content and writing it in an interesting and appealing manner.
 making sure site content is kept up to date
 developing new content and editorial guidelines
 Training new staff on how to produce and edit content.
 Communicating with different parties internal & external.


Company Details

KazaOrder

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring , Online Media

www.kazaorder.com

Oct 2014 to Dec 2016 (2 years 2 months)
Call Center Admin at OTVentures Orascom Telecom

Experience Details

Call Center Admin

Customer Service/Support

Manager

N/A


Company Details

OTVentures Orascom Telecom

Cairo, Egypt

101-500 employees

Food and Beverage Production

www.otlob.com

Feb 2013 to Sep 2014 (1 year 7 months)
Call Center Agent at Xceed Contact Center

Experience Details

Call Center Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed Contact Center

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

www.Xceed.com

Sep 2012 to Feb 2013 (5 months)
Customer Service Representative at Ring Distribution Orascom Telecom Cairo

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

 Handling all type of customer problems
 Co-ordination between departments in order to solve the customers Following up with customer in order to be updated by the resolution of their problems
 Prepare reports for broken devices and deliver the device for the maintenance department.
 Deal with customer complaints, queries and request of information.
 Communicating courteously with customers by telephone, email and face to face.
 Investigating and solving customers' problems.
 Providing help and advice to customers


Company Details

Ring Distribution Orascom Telecom Cairo

Cairo, Egypt

51-100 employees

Consumer Services

N/A

Feb 2010 to Sep 2012 (2 years 7 months)

Achievements


Bachelor of accounting from Cairo uni.

Education

Bachelor of Accounting in accounting

Education Details

Bachelor of Accounting

accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Lotfy School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Ahmed Lotfy School
2005

Certifications

Certificate details

Basic Business Skills Acquisition (BBSA)

Jun 2010

N/A

N/A

N/A

Future Generation Foundation (FGF)

• Developed Language and Compu

Training and Courses

Training/Course Details

Basic Business Skills Acquisition

Sep 2009

Cairo University

• Developed Language and Computer Skills • Enhanced Presentation & Project Development Skills Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing. • GRP including: Computerized accounting (Introduction in QuickBooks program)

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopArabicBasic Business Skills AcquisitionBasic Business Skills Acquisition (BBSA)Call Center AdminCall Center AgentChatComputer SkillsConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer Service SupervisorCustomer-orientedDrivingEditorialEnglishFood And Beverage ProductionFootballFurnitureHard WorkerMicrosoft OfficeOffshoringOnline MediaOutsourcingProblem SolverReadingSupportSupportiveSwimmingTeam PlayerWeb Content EditorWeb Content LeaderWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

1-3 years

Fields of Expertise

web content editor

web content editor

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Problem Solver, Team Player, Supportive

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