peter ghobrial

Technical Support ManagerFull Time

• Job Details:Managing the team members step by step through their daily work operations to fulfill best technical quality, best cases’ delivery time and building a good customer relationship which are reflected on increasing the service department revenue. . Roles : 1- Delegate tasks to the team members as working on the cases according to the priorities, assigning onsite cases, following up with the customers, and etc. … 2- Managing and Monitoring Customers’ Carry in and on site cases through direct communication with the team members and with the customer. 3- Monitoring HP and Lenovo spare parts order flow between Spare part Team and personal system Team to ensure the fluency of the work process 4 - Support all the team members to solve the daily problems they face. 5- Direct communications with HP and Lenovo for technical escalations . 6- Managing customers’ complains. .