Peter Eid Eissa
Customer retentions manager
Helwan, Cairo, EgyptWork Experience
International account advisor / Team leader delegateFull Time
Vodafone UK ( VOIS )
Dec 2021 - Nov 2023 -1 yr, 11 months
Egypt , Giza
- Job Details:Handling attentively a specific type of customers who witnessed a bad experience dealing with the customer service and I have to work on improving our company image by giving them exceptional resolutions and extra attention.
Customer Service AgentFull Time
vodafone UK
Apr 2019 - Aug 2022 -3 yrs, 4 months
Egypt , Giza
- Job Details:Handling customer's queries and issues with the best way possible to reserve our company image
Education
Bachelor's Degree in tour guidence
Helwan UniversityJan 2016 - Jan 2020 - 4 yr
High School - Thanaweya Amma
huda sharaawy experimental schoolJan 2016
Activities
Tour Guide at Egyptian museum
Student Activity
Jan 2017 - Apr 2019 -2 yrs, 3 months
Skills
- computer
- Customer Support
- Presentations
- Communication
- Microsoft Office
- Guest Relations
- car mechanics
- Customer Service
- Customer Care
- Customer
View More
Languages
Arabic
FluentEnglish
FluentSpanish
Intermediate
Training & Certifications
Project management
Skillsoft·2023Critical thinking
Skillsoft (percipio)·2023ITIL V4 foundation and key concepts
Skillsoft·2023Problem solving
Skillsoft (percipio)·2023