Basic Info

Pensee Salama

3 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Office manager at Cambridge Training College Britain,Egypt Office.

Experience Details

Office manager

Logistics/Supply Chain

Manager

•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet,
•Direct or coordinate the supportive services department of a business, agency, or organization.
•Prepare and review operational reports and schedules to ensure accuracy and efficiency.
•Set goals and deadlines for the department..
•Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
•Answer phone calls and direct calls to appropriate parties or take messages.
•Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
•Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
•Provide clerical support to other departments.


Company Details

Cambridge Training College Britain,Egypt Office.

Alexandria, Egypt

1-10 employees

Training and Coaching

cambridgecollegeegypt.com

Apr 2015 to present (1 year 8 months)
CSR at Sutherland Global Services

Experience Details

CSR

Customer Service/Support

Experienced (Non-Manager)

the job is about to handle inbound and outbound calls for " Bell Canada Account "


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

101-500 employees

Outsourcing/Offshoring , Consumer Services

N/A

Oct 2011 to Mar 2015 (3 years 5 months)
French teacher at Leaders Nursery

Experience Details

French teacher

Education/Teaching, Training/Instructor

Entry Level

My Responsibility is to Learn the Kids The French Language in an easy way


Company Details

Leaders Nursery

Alexandria, Egypt

1-10 employees

Education

N/A

Jun 2011 to Oct 2011 (4 months)

Education

Bachelor's Degree in French Litterature

Education Details

Bachelor's Degree

French Litterature

Faculty of Arts, Alexandria University, Egypt

C / Good / 65 - 75%

Studying the French Litterature for the last 4 Centuries

N/A

Faculty of Arts, Alexandria University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

girard

Egypt

2006

A / Excellent / 85 -100%

N/A

girard
2006

Training and Courses

Training/Course Details

communication training

Feb 2012

sutherland global services

get high communocation Skills in both languages French & English

Training/Course Details

Spanish Course

Apr 2011

LCL Center

learn the Spanish Language

Training/Course Details

open Office and presentation

Jun 2010

Senghor University

learn and practice the open office program

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAerobicsArabicCSRCommunication TrainingConsumer ServicesCustomer CareCustomer ServiceCustomer-orientedEducationEnglishFlexibleFrenchFrench LitteratureFrench TeacherHandles StressInitiativeLogisticsMicrosoft WordOffice ManagerOffshoringOpen Office And PresentationOrganizerOutsourcingReadingSearchingSpanish CourseSupportSutherland Global ServicesSwimmingTechnical SupportTraining And CoachingTransportationTravel

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer care

customer care

: Advanced

: High

:

3-5 years

technical support

technical support

: Advanced

: Medium

:

1-3 years

Key Skills

Customer-oriented, Initiative, Organizer, Flexible / Adaptive, Handles Stress

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