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pensee Bakr

Region Project Administrator at Kone

Cairo, Egypt

Work Experience

  • Region Project AdministratorFull Time

    Kone

    Sep 2022 - Present -2 yrs, 9 months

    • Sales &Customer Performance AnalystFull Time

      Amreyah cement - Member of Intercement

      Feb 2017 - Jun 2020 -3 yrs, 4 months

      Egypt , Alexandria

      • Job Details:• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. • Keep records of sales, revenue, invoices, prepare reports, and provide financial information to the finance department. • Develop performance sales reports and distributes them to stakeholders • Responsible for gathering and interpreting relevant data ( purchasing history, types of purchase, service history, productivity, demand patterns, etc.) ) • Investigates problems, finds root causes, and develops solutions • Submitting reports & Dashboard based on the collected data and their conclusions • Training sales staff and ensuring staff meet their quotas and goals. • Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring sales goals are achieved • Ensure that service operates within a set of KPI’s and make suitable adjustments to ensure it continues • Managing budgets for expenses like bonuses, marketing, and travel. • Conduct research to identify new markets and customer needs • Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. • Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
    • Customer Relations Management SpecialistFull Time

      Amreyah cement - Member of Intercement

      Apr 2015 - Feb 2017 -1 yr, 10 months

      Egypt , Alexandria

      • Job Details:• Use strategic plans for each customer to respond to requests for sales orders, and other services. • Manage customer expectations by clearly communicating the customer (Delivery dates or problems resolution) and by promptly updating the customer with changes in status. • Maintain documented systems, related instructions and following operational procedures. • Investigate and resolve routine requests and customer complaints. • Interact with internal and external areas to resolve issues accordingly and respond to requests in a clear and concise manner in an appropriate period.
    • Export & Sales plannerFull Time

      Alexandria Fiber Co., SAE (AFCO), an Indo-Egyptian joint venture of the Aditya Birla Group

      Oct 2011 - Dec 2014 -3 yrs, 2 months

      Egypt , Alexandria

      • Job Details:Supply Chain & Logistics tasks Follow up the production plan and arranging product shipments in time. Ensure that all secondary warehousing and transportation processes are in place and executed efficiently Ensure availability of stocks Manage transport logistics: choosing the means of transport, quotations according to the various Incoterms, Track and Trace shipments till confirmation of delivery. Negotiate with the Maritime Lines the freight rates. Issue all kind of Export document.(invoices /Packing list /BL /Insurance/Customs docs.) Study and revise (if any) LC and make documents according to LC terms & conditions. Manage all transactions through SAP system. Follow up on payments due dates. Handling financial dimensions of each operation Coordinate staff across departments to accomplish the work required to close sales Customer services & sales tasks Supporting pre-sales activities by giving details information about products and expected monthly target. Negotiate sales & commercial agreement with customer . Follow up of customer requirements to ensure consistently in high standard service to achieve customer satisfaction Establish & maintain current client & potential client relationships to achievement all sales targets Handle all communications (Faxes, letters, emails,phones, etc) with both internal and external customers. Provided excellent customer service mainly to customers in India, Turkey ,Nigeria , Syria & Spain Teamed with warehouse, and export team to ensure perfect execution of shipment based on country requirements, customer`s specification and incoterms. Customer care , which follows the sale may include solving issues as well as exploring the possibility of further sales . Provides daily reports of market status and sales activities to high management, including Actual Sales Report, Actual activity , closing Report, Actual and expected Production Reports, etc… prepare strategies for all customers to facilitate distribution for same.
    • Education

      • BA in french language

        BA – French Department (Literature Major)

        Jan 2000 - Jan 2004 - 4 yr

      • High School - Thanaweya Amma

        notre dame de sion

        Jan 2000 

      Achievements

      Write a police novel in french language & publish in culture french center Alexandria

      Skills

      • Microsoft Excel
      • Analytical Skills
      • Strategic Planning
      • SAP
      • Microsoft Powerpoint

      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • French

        Fluent

      Training & Certifications

      • lean Six Sigma- Green Belt

        IASSC university·2020
      • export documentation

        Integral·2013
      • Professional French Diploma C1 Business -

        chamber of commerce -Paris·2011
      •  Analyze Your Use of Time

        Aditya Birla·2011
      • presentation skills

        Cairo University·2011
      •  Presentation Skills

        ICE·2010
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