Pawani Hasija

Data Analyst

• Job Details:Owned end-to-end workforce forecasting and scheduling strategy for 100+ employees across airport operations, optimizing labor utilization through time-series forecasting and real-time volume monitoring. Developed and maintained 15+ interactive dashboards in Power BI, transforming siloed operational data into executive-level insights used for decision-making and shift planning. Conducted in-depth shift bid analysis and created optimized schedules by negotiating with union stakeholders and leveraging predictive analytics, leading to improved workforce satisfaction and shift adherence. Built custom dashboards and commentary reports for the airport operations leadership team, enabling managers to track daily/weekly KPIs and adjust staffing based on volume trends. Led automation of daily, weekly, and monthly performance reports—cutting manual effort by 30% and accelerating turnaround time for leadership insights. Utilized ETA (in-house tool) to conduct shift bids and track availability; collaborated with cross-functional teams to identify and validate data sources for bid optimization. Identified inter-day and intra-day call volume patterns to reduce costs and enhance efficiency in partner site staffing; proactively posted advanced auto schedules based on demand models. Provided data-backed recommendations to improve customer experience and service levels, aligning with cost-efficiency goals for United's contact center operations.

Service Reliability Engineer

• Job Details:Conducted detailed network traffic analysis and capacity forecasting. Provided ad hoc data analysis reports to support operations and planning teams. Received client recognition award for exceptional performance in service reliability. Resolved network incidents using NGSD tools and documented root causes for knowledge management.