passant el sayed ibrahim

customer service senior specialist Full Time

• Job Details: Experience:  Mobinil (The Egyptian Company for Mobile Services) May07-Till Present Call Center Agent, internally transferred to Mobinil directory 8000 as a Mobinil Directory Specialist Job Responsibilities: • Responsible For Handling Different Inbound Customer Calls & Resolve Their Problems & Complaints According To The Guidelines Established By The Company. • Provide Information Referring To Inquires About Services. • Feeding Information into the Computer System While Speaking To the Customers. • Help People Decide What Type Of Products Would Best Suit Their Needs. • Update Customer's Profile or Account Information.  Media Marquee Agency for Marketing & Advertising, Cairo, Egypt. Aug06-April07: Marketing and Account Executive. Job Responsibilities: • Responsible For Varied Sales And Marketing Activities Related With Achieving Sales Targets And Business Development Of Existing Customers. • Handle Different Accounts And Deal With Clients To Solve All Their Problems, Follow Up And Cover Their Requests.  El Akhbar Newspaper, Cairo, Egypt. Jun05-Jul06: Journalist in Akhbar El-Yom Newspaper. Job Responsibilities: • Write Four Articles Weekly In Radio & Television Page To Be Submitted In The News Paper. • Every Sunday, I Have To Follow & Cover Up About Actors, Television Announcers, Festivals, Events And Drama News.  E-Dar Real Estate Company, Cairo, Egypt. Jan05-May05: Reporter in E-dar guide magazine. Job Responsibilities: • Reporting 5 Weekly Articles Related To The Real Estate For The Website, To Be Submitted Each Wednesday. • Covering Real Estate, Furniture and Exhibitions Events. • Preparing 3 Monthly Articles for the Guide Magazine. • Responsible For the Public Relations in the Company. Skills Computer Skills: • Working knowledge of Most Windows Operating System. • Excellent command of Microsoft Word and Microsoft Excel. • Familiar with Microsoft Access and Microsoft PowerPoint.. Language Skills: • Native Language: Arabic. • Fluent In both Written and Spoken English. • Fair In both Written and Spoken German. Other Skills: • Problem Solving Ability • Fast Learning Capability • Committed, self-motivated and persistence to Achieve Goals. • Good Communication skills and able to Work with Teams. • Time Management CAREER ACHIEVEMENTS: • Rated exceptional in the (What form) the half yearly evaluation form for employees in Mobinil for two years. • Led Mobinil Directory shift in a high volume of calls which was (10,000 calls) in one day while the usual in the same period was about (6000 calls). • Agent of the month in June 2008 for the high performance. • Trained the new agents to Mobinil Directory for the applications, tools and customer handling. • Vouchers for exceptional performance in 110 & 8000