Passant Ahmed

Call Center Agent

• Job Details:Handle incoming customer calls for mobile network issues. Register and track technical complaints. Assist in activating services and SIMs. Explain charges and assist with payment issues. Record customer feedback for quality improvement. Provide support via phone, email, and SMS systems.

Call Center Agent

• Job Details:Efficiently handle a high volume of banking-related customer inquiries with professionalism and confidentiality. Assist clients in account-related transactions and problem-solving. Provide clear and accurate information on banking services and products. Support digital banking users in resolving technical issues. Validate and update customer data in the core banking system. Redirect unresolved issues to concerned departments while ensuring follow-up. Address customer needs related to telecommunications services. Engage customers in retention and satisfaction strategies. Support customers with order status and billing inquiries. Maintain accurate logs using internal CRM software. Meet KPIs related to call handling time and service quality. Introduce relevant add-on services during customer interactions.