Passant Abdallah Mehanna

Operation sales supportFull Time

• Job Details:Technical support by creating users to the agents at orange channels. Focal point between retail and technology by handling technical problems of orange channels users. Handling National Telecommunications Regulatory Authority (NTRA) complaints. Managing weekly Orange enrolment through preparing, validating and sending their photos to have approvals from NTRA. Admin on (Alerting and E-top-up) Tools at Orange website.

indirect consumer salesFull Time

• Job Details:Worked as an indirect consumer sales (indoor) at orange- distribution department (August 2016 – December 2017).  Managing weekly SIS enrolment for SIS through preparing, validating and sending contracts to NTRA interface according to NTRA predefined criteria. Managing and follow up for NTRA Nomad SIS list update, activation and suspension to assure smooth and accurate workflow.  Design, develop & deliver all needed daily, weekly & monthly reports  Manage and execute all contractual agreements.

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