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Diana Paraiso

CUSTOMER SERVICE

Dubai, United Arab Emirates

Work Experience

  • Customer Service ProfessionalFull Time

    Concentrix

    May 2015 - Jan 2017 -1 yr, 8 months

    Egypt , Giza

    • Job Details:→ Responsible in answering courteously inbound calls → Responsible in resolving the customers’ issue with their online and email accounts → Responsible in ensuring feedback from the customer to further improve the customer service → Acted as a support to the team → Assumed team leader position when the person is on leave
  • Project-Based Field ResarcherFull Time

    Impact Training & Consultancy Services

    Feb 2015 - Mar 2015 -1 month

    Philippines

    • Job Details:→ Dealt with the customers of various well-known lechon manok brands → Conducted surveys → Responsible in data recording
  • Secondary Filipino TeacherFull Time

    Community of Learners

    Jun 2014 - Dec 2014 -6 months

    Philippines

    • Job Details:→ Handled regular sections and students with disability and illness → Participated with the students’ organized activities inside and outside the campus
  • Education

    • BS in Sociology

      Polytechnic University of the Philippines

      Jan 2010 - Jan 2014 - 4 yr

    • High School - Other

      Saint Gregory Academy

      Jan 2010 

    Skills

    • Leader
    • Microsoft Office

    Languages

    • English

      Fluent
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