Basic Info

Pancee Rashed

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Call Center Operations Representative at Tabibi 24/7

Experience Details

Call Center Operations Representative

Customer Service/Support

Experienced (Non-Manager)

● Records and processes orders and/or inquiries received by mail, telephone, and/or through patient direct contact
● Provides timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
● Develop first opinion on case to either recommend hospital admission or prepare a pre-visit report for the doctor.
● Provides pricing, availability, and schedules information within established guidelines.
● Receives inbound and outbound calls to patients in a confidential manner with strict adherence to policies and procedures.
● Operates on Tabibi 24/7’s software. This includes patients’ data entry to the system, concluding reservations for sick visits, well checks, vaccines scheduling, and emergency home visits, making follow up calls when necessary, and ascertaining the reason for a patient's call. Follows established protocol to appropriately refer a physician or specialist to caller.
● Verifies and enters into a computer database patients' demographic and medical history
● Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
● Escalates problems that may arise to the appropriate level
● Performs other call center/customer care related duties as assigned or required by contact center manager, provided that these duties do not intersect with the regular course/nature of work.
● Handling shift handovers: Since Shift Handover is an extremely critical task
● Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, reminder Calls/SMSs to patients regarding their vaccination schedules and well checks, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.
● Adheres to Tabibi 24/7 standards as they appear in the Code of Conduct of Tabibi 24/7 Company’s Policy Manual.
● Maintaining the strictest confidentiality regarding patients’ information and fiscal data.
● Performs other related duties as assigned.


Company Details

Tabibi 24/7

Cairo, Egypt

11-50 employees

Healthcare and Medical Services

http://tabibi247.com/~landing_page

Oct 2014 to Oct 2015 (1 year)
Call Center Representative at Teleperformance Egypt

Experience Details

Call Center Representative

Customer Service/Support

Experienced (Non-Manager)

- Deal directly with customers via phone
- Respond to customer’s inquiries following agreed processes to guarantee consistency and meeting of global requirements and standards.
- Informs clients by explaining procedures; answering questions; providing information.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.teleperformance.com.eg

Oct 2012 to Dec 2013 (1 year 2 months)
Accountant (intern) at National Bank Of Egypt (NBE)

Experience Details

Accountant (intern)

Accounting/Finance

Student

Handling transactions and reports at El Borg Branch.


Company Details

National Bank Of Egypt (NBE)

Cairo, Egypt

More then 1000 employees

Accounting and Auditing Services

http://www.nbe.com.eg/en/main.aspx

Jul 2011 to Aug 2011 (1 month)
Accountant (intern) at MIDOR (Middle East Oil Refinery)

Experience Details

Accountant (intern)

Accounting/Finance

Student

• In direct contact with Management for any issues with orders ensuring that they contact the lab and forward the orders received.
• Cooperating with companies that do not own labs in Egypt to refine their Crude Oil to produce the desired products.
• Being the direct link between the company in question and MIDOR’s management providing logistics information, such as assessing the order at hand, payment details, and evaluating the quality of resources (crude oil) received to be processed.


Company Details

MIDOR (Middle East Oil Refinery)

Cairo, Egypt

More then 1000 employees

Accounting and Auditing Services

http://www.midor.com.eg/

Jul 2009 to Aug 2009 (1 month)

Education

BA in English Commerce

Education Details

BA

English Commerce, Accounting

New Cairo Academy, Egypt

B / Very Good / 75 - 85%

Economics,Accounting,Taxation,Human Resources.

N/A

New Cairo Academy
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Manhal

Egypt

2009

C / Good / 65 - 75%

N/A

Al Manhal
2009

Training and Courses

Training/Course Details

Commercial Affairs Department

Aug 2009

Middle East Oil Refinery

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAccounting And Auditing ServicesArabicCall Center Operations RepresentativeCall Center RepresentativeCommercial AffairsCommercial Affairs DepartmentComputer SkillsCustomer ServiceDancingEnglishEnglish CommerceFinanceGermanHandles StressHard WorkerHealthcare And Medical ServicesInsuranceInternetJoggingLeaderListening To MusicMicrosoft OfficeNegotiatorReadingSingingSocialSupportSurfing The InternetSwimmingTechnical SupportTelecommunicationsTeleperformance EgyptWalkingWatching TV

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

Less than 1 year

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Commercial Affairs

Commercial Affairs

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Expert

: Medium

:

1-3 years

Technical Support

Technical Support

: Expert

: Medium

:

1-3 years

Accounting

Accounting

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Negotiator, Social, Handles Stress

Online Presence

https://www.linkedin.com/profile/view?id=371420949&trk=nav_responsive_tab_profilehttps://www.facebook.com/pancee.rashed

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