Palak Kaushik

Physiotherapy Intern

• Job Details:Worked in various ICUs with wide diversity of cases. Worked with multidisciplinary teams to document patient data and ensure compliance with treatment protocols. Managed data for outpatient treatment sessions ensuring patient record accuracy. Observed patient recovery progress, modified treatments and educated patients and carers on the exercise routines to overcome everyday challenges.

Claims Executive - Health Insurance

• Job Details:Processed and adjudicated health reimbursement claims ensuring strict adherence to policy terms and regulations. Collaborated with third-party administrators (TPA) to track unpaid claims, ensure timely payments and maintain turnaround time (TAT) for reimbursement. Identified and resolved fraudulent/suspicious claims, reducing potential financial losses for the company. Resolved customer grievances for claim settlements ensuring client satisfaction and adherence to service quality standards.

Physiotherapy Intern

• Job Details:Delivered holistic personalized treatment plans in improving patient comfort by adapting practices specific to individuals, comforting cultural and social differences.