Basic Info

Pakinam Zaki

More than 15 years

Giza, Egypt

High School

Manager

Work Experience

Senior Tour operator at Isis Travel

Experience Details

Senior Tour operator

Administration, Accounting/Finance, Hospitality/Hotels/Food Services

Manager

Coordinate with foreign tour operators to receive over 600 Belgian, French, Dutch and German tourists monthly
Negotiate and sign contracts with foreign tour operators
Responsible for accounting, invoicing and payment collection
Supervise and follow up the details of the procedures for the daily running of the operation in the main and branch offices
Coordinate with hotels, restaurants, guides, transportation and others in order to organize all aspects of the groups’ trips to Egypt
Negotiate and sign contracts with hotels
Supervise and train a staff of 10


Company Details

Isis Travel

Cairo, Egypt, Egypt

51-100 employees

Travel and Tourism

isistravel.com

Aug 1995 to present (21 years 4 months)
Central Reservations Manager at Isis Travel

Experience Details

Central Reservations Manager

Administration, Accounting/Finance, Hospitality/Hotels/Food Services

Manager

Reserve rooms in hotels and cruise ships throughout Egypt for foreign tour groups and individual clients
Coordinate between Tour operators and hotels for allotment of over 1000 rooms in 40 different hotels throughout Egypt
Train all new employees in the department
Establish a reservation reporting system for history and forecast purposes


Company Details

Isis Travel

Cairo, Egypt, Egypt

N/A

Travel and Tourism

isistravel.com

Apr 1991 to Aug 1995 (4 years 4 months)
Tour Operator-Finnish and Danish Department at Isis Travel

Experience Details

Tour Operator-Finnish and Danish Department

Administration, Customer Service/Support

Experienced (Non-Manager)

Coordinate with foreign tour operator in order to receive over 400 Finnish tourists monthly

Coordinate with hotels, restaurants, guides and transportation etc. in order to organize all aspects of the groups’ trips to Egypt


Company Details

Isis Travel

Cairo, Egypt

51-100 employees

Travel and Tourism

N/A

Mar 1990 to Apr 1991 (1 year 1 month)
Reservations Manager at Sheraton Centre New York

Experience Details

Reservations Manager

Operations/Management, Hospitality/Hotels/Food Services

Manager

Oversee, control and allocate room allotments for all group and individual reservations
Coordinate with Sales office and front office to schedule conventions, conferences, tour and travel groups and Airline staff
Work with front office and sales office to forecast vacancies, coordinate group inventory controls and group histories
Establish reservation procedures and reporting systems and monitor their implementation
Institute methods for convention overflow referrals
Supervise and train a staff of 12


Company Details

Sheraton Centre New York (multinational)

New York, United States

More then 1000 employees

Hospitality/Hotels

N/A

Jan 1989 to Feb 1990 (1 year 1 month)
Assistant Reservations Manager at Sheraton Centre New York

Experience Details

Assistant Reservations Manager

Operations/Management, Hospitality/Hotels/Food Services

Manager

Assist Reservations manager in management and supervision of reservations staff and implement office procedures
Train new employees and management trainees in reservation and front office procedures
Assist with control of room allotments and convention tracking
Prepare daily reports, set convention allotments and process telex requests
Assume manager’s duties in her absence


Company Details

Sheraton Centre New York (multinational)

New York, United States

More then 1000 employees

Hospitality/Hotels

N/A

Jun 1987 to Jan 1989 (1 year 7 months)
Tour and Travel Coordinator at Sheraton Centre New York

Experience Details

Tour and Travel Coordinator

Operations/Management, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Supervise over 200 daily check-ins for tour and travel groups and airline crews which represented 40% of the total daily arrivals
Work in conjunction with sales and reservations offices to allocate group and airline crew room allotments
Coordinate with all departments in order to expedite check-in, baggage handling, wake-up calls, meal requirements and billing for tour and travel groups and airline crews


Company Details

Sheraton Centre New York (multinational)

New York, United States

More then 1000 employees

Hospitality/Hotels

N/A

Jul 1986 to Jun 1987 (11 months)
Front Office Clerk at Sheraton Centre New York

Experience Details

Front Office Clerk

Hospitality/Hotels/Food Services

Entry Level

Direct guest check-in including registration, obtaining proper identification and credit and assignment of rooms


Company Details

Sheraton Centre New York (multinational)

New York, United States

More then 1000 employees

Hospitality/Hotels

N/A

Feb 1985 to Jul 1986 (1 year 4 months)
Reservations Clerk at Sheraton Centre New York

Experience Details

Reservations Clerk

Hospitality/Hotels/Food Services

Entry Level

Receive and process reservations from the Sheraton central reservations office and by phone and telex through the RESERVATION IV and EECO hotel computer systems


Company Details

Sheraton Centre New York (multinational)

New York, United States

More then 1000 employees

Hospitality/Hotels

N/A

Oct 1984 to Feb 1985 (4 months)

Education

High School - American diploma

High School Details

American diploma

Forest Hills High School

United States

1983

A / Excellent / 85 -100%

N/A

Forest Hills High School
1983
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Profile Skills and Keywords

AccountingAdministrationArabicAssistant Reservations ManagerCentral Reservations ManagerCustomer ServiceDetails-orientedEnglishExecutorFinanceFood ServicesFrenchFront Office ClerkHard WorkerHospitalityHotelsInsuranceInternet SearchManagementMicrosoft ExcelMicrosoft OutlookMicrosoft WordOrganizerPersistentReservations ClerkReservations ManagerSenior Tour OperatorSheraton Centre New YorkSupportTour And Travel CoordinatorTour Operator-Finnish And Danish DepartmentTourismTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Intermediate

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Medium

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Medium

:

More than 7 years

Internet Search

Internet Search

: Advanced

: High

:

More than 7 years

Fields of Expertise

Tourism

Tourism

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Executor, Hard worker, Organizer, Details-oriented, Persistent

Online Presence

www.linkedin.com/pakinamzakiwww.facebook.com/pakinamzaki

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