profile-img

Pakinam Shaheen

Talent Acquisition Manager

Katameya, Cairo, Egypt

Work Experience

  • Recruitment SupervisorFull Time

    Amazon

    Feb 2022 - Present -3 yrs, 6 months

    Egypt , Cairo

    • Job Details:Develop and execute recruiting plans to meet the hiring requirements. Manage all aspects of candidate administration such as maintaining and updating applicant and offer activity, job description creation, ensuring current positions are accurately posted in all recruiting systems and job boards. Build and maintain an active pool of candidates to meet future hiring targets in an effective manner. Effectively manage relationships with agencies. Design and drive employee referral programs. Plan and execute campus recruiting activities. Responsible for planning and coordinating of events, assessment and interviews for hiring candidates. Review applications to evaluate if they meet the requirements of position. Conduct pre-screening interviews. Serves as liaison with candidates and communicate logistics associated with assessment and interviews. Coordinate with background check agency to complete background checks for shortlisted candidates. Collate documents of shortlisted candidates and share them with on boarding team. Maintain pertinent applicant and interview data and generate reports. Conduct regular follow-up meetings with hiring managers to determine the effectiveness of recruiting plans and implementation. Should be able to understand customer needs and hiring conditions, both external and internal. Provides advice and assistance to all levels of personnel on various recruiting/talent acquisition related matters. Serve as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level. Conduct analysis and report on key recruitment metrics to appropriate business leaders. Utilize metrics to identify and implement process improvements. Training and mentorship of new team members. Perform other special projects as assigned.
  • Talent Acquisition/Recruitment supervisor (Acting as Talent Acquisition manager)Full Time

    Ux Centers

    Sep 2019 - Feb 2022 -2 yrs, 5 months

    Egypt

    • Job Details:Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting. Complete all paperwork, recognizing any discrepancies and addressing them in a timely fashion. Identified issues, analyzed information, and provided solutions to problems. Oversee and maintain recruitment records in accordance with equal employment opportunity, affirmative action, federal and state standards. Develop, implement, and coordinate effective employee recruitment strategies. Effectively hire, train, supervise and manage the recruitment staff reporting to this position, assuring an effective and efficient recruitment team in the human resources department. Provide ongoing coaching and development to recruiters. Identify and approve advertising and recruiting needs based on the market and trends while maintaining the fiscal budget. Designs, develops, and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps) Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization. Builds a quality relationship with supervisors. Monitors and constantly reduces the costs of the recruitment process. Sets the social media communication strategy for different job profiles and functions in the organization. Ability to conduct job interviews for managerial and administrative job positions (or key jobs in the organization) Provide ongoing coaching and development to employees including but not limited to, acting as a role model, providing constructive feedback, developing a succession plan for employee growth, and documenting performance issues or concerns. Promote positive teamwork and communications within the department, and with operations management and different HR department Managed team of 12
  • Recruitment SupervisorFull Time

    Majorel Egypt

    Feb 2016 - Mar 2018 -2 yrs, 1 month

    Egypt , Cairo

    • Job Details:Recruitment supervisor • Update current and design new recruiting procedures (e.g., job application and onboarding processes) • Supervise the recruiting team and report on its performance. • Keep track of recruiting metrics (e.g., time-to-hire and cost-per-hire) • Implement new sourcing methods (e.g., social recruiting and Boolean searches) • Review recruitment software and suggest the best option for company needs. • Research and choose job advertising options. • Advise hiring managers on interviewing techniques. • Recommend ways to improve our employer brand. • Coordinate with department managers to forecast future hiring needs. • Stay up to date on labor legislation and inform recruiters and managers about changes in regulations. • Participate in job fairs and career events. • Build the company’s professional network through relationships with HR professionals, colleges, and other partners. Project Management Specialist • Arranging and setting the project objectives. • representing the client's or organization’s interests. • providing advice on the management of projects. • organizing the various professional people working on a project • carrying out risk assessment. • making sure that all the aims of the project are met and its quality standers. • recruiting specialists and sub-contractors. • monitoring sub-contractors to ensure guidelines are maintained • reporting to the client or senior stakeholders on progress. • Fostered relationships with vendors to foster positive working relationships. • Reined in project costs while meeting key milestones. • Developed and initiated projects, managed costs, and monitored performance. • Provided management for internal personnel, contractors, and vendors. Recruitment Specialist • Determine applicant requirements by studying job description and job qualifications • Filtering, selecting and shortlisting resumes. • Pre-screen resumes, conduct preliminary interviews, select suitable candidates • Evaluate competencies in alignment with position requirements. • Develop and execute cost-effective and creative sourcing strategies that meet the immediate and future needs of the business. • Actively research, identify and utilize a variety of recruitment sources, including but not limited to, social media, schools, colleges, recruitment agencies, etc. Determine appropriate recruiting sources; compose job postings and coordinate any recruitment agency agreements. • Promote the company image to candidates and external service providers • Promptly corresponded with all applicants and coordinated and conducted interviews. • Hired employees and initiated new hire paperwork process. • Operated and maintained applicant tracking and candidate management systems. • Supported management in developing and implementing personnel policies and procedures. • Supported annual program by preparing worksheets, communication materials and coordinating meetings.
  • Customer Support RepresentativeFull Time

    Vodafone Egypt

    Apr 2015 - Dec 2015 -8 months

    Egypt , Alexandria

    • Job Details:Handle the customer’s inquiries in a timely manner • Achieve Net Promoter Score (NPS) Targets • First Time Resolution • Handle irate customers and achieve customer’s satisfaction and guarantee customer loyalty. • Provide customers with accurate information and guide them through the right process and procedures. • Achieve the standard quality level. • Adhere to restrict time frame through attendance and adherence. • Follow up with the customers to make sure their issues have been taken care of Make sure that the customers are getting the best value out of their money they are paying. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; Recommends potential products or services to management by collecting customer information and analyzing customer's needs.
  • Education

    • Bachelor's Degree in Faculty of Arts English department, linguistics and translation section

      Alexandria University (ALEXU)

      Jan 2008 - Jan 2013 - 5 yr

    • High School - Thanaweya Amma

      El-Zahraa Language School

      Jan 2008 

    Skills

    • Telecommunication
    • Mass Hiring
    • Customer Service
    • Logistics
    • Facility Management

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate

    Training & Certifications

    • technical support

      vodafone·2015
    Share this Profile