Basic Info

Ossama Abou-Zied

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at Transmar International

Experience Details

Customer Service Executive

Logistics/Supply Chain, Customer Service/Support

Entry Level

The coordination of all activities related to improving overall business performance and achieving long-term customer-centric satisfaction and retention around service. .Updating & Auditing CRM System .Ensure forecasted volume of each customer is shipped on time or justify when there is a variance on weekly basis, while a monthly report is still submitted to principal. .Provide back-up support to Sales team and documentation teams .Solve complex customer service issues and proactively prevent negative service trends .Identify and eliminate root cause barriers to accuracy, productivity and quality .Ensure printed invoices and B/L are delivered to authorized person and approve telex release and delivery order


Company Details

Transmar International

Cairo, Egypt

11-50 employees

Logistics and Supply Chain , Transportation

http://www.transmar.com/

Jan 2017 to present (1 year)
Human Resources committee in Utopia Egypt (AASTMT) from 2012 – 2016 at Utopia (student activity)

Experience Details

Human Resources committee in Utopia Egypt (AASTMT) from 2012 – 2016

Human Resources

Student

N/A


Company Details

Utopia (student activity)

Egypt

N/A

Jan 2012 to Jan 2016 (4 years)
Sales Representative (intern) at WAMDA Development & Consultancy

Experience Details

Sales Representative (intern)

Sales/Retail

Student

N/A


Company Details

WAMDA Development & Consultancy

Cairo, Egypt

1-10 employees

Logistics and Supply Chain

http://www.wamdaegypt.com/

Jul 2013 to Sep 2013 (2 months)
Organizing and Assisting in RHYTHM workshop 2012 as a H.R UTOPIA Member held 2012 by (P&G, Egy Trance & Juhayna) at Utopia (student activity)

Experience Details

Organizing and Assisting in RHYTHM workshop 2012 as a H.R UTOPIA Member held 2012 by (P&G, Egy Trance & Juhayna)

Operations/Management

Student

N/A


Company Details

Utopia (student activity)

Egypt

N/A

Jan 2012 to Jan 2012

Education

Logistics and Supply chain Management in Supply Chain

Education Details

Logistics and Supply chain Management

Supply Chain, Logistics

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Warehousing Procurement Supply chain Management Logistics Customer Management Etc.

N/A

Arab Academy for Science, Technology and Maritime Transport
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Badr el Islam Language School

Egypt

2012

B / Very Good / 75 - 85%

N/A

Badr el Islam Language School
2012

Certifications

Certificate details

• FIATA Diploma (International Federation of Freight Forwarders Associations)

Jul 2015

N/A

N/A

N/A

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCreativeCustomer ServiceCustomer Service ExecutiveEnglishFlexibleHard WorkerHuman ResourcesHuman Resources Committee In Utopia Egypt (AASTMT) From 2012 2016InteractiveInternetLinuxLogisticsLogistics And Supply ChainMMAManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrganizing And Assisting In RHYTHM Workshop 2012 As A H.R UTOPIA Member Held 2012 By (P&G, Egy Trance & Juhayna)ReadingRetailSalesSales RepresentativeScuba DivingSupply ChainSupportSwimmingTeam PlayerTennisTransportationTravelingVideo Gaming FIATA Diploma (International Federation Of Freight Forwarders Associations)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Linux

Linux

: Intermediate

: High

:

1-3 years

Fields of Expertise

Logistics

Logistics

: Intermediate

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Interactive, Team Player

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