Basic Info

Osama khalifa

8 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior customer service at Qnb ALAHLILIFE

Experience Details

Senior customer service

Banking, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

• Handling all client's requests, inquiries and complains through phone, mail or face to face meetings.
• Performing all customer service related tasks and administrative tasks.
• Acting as a front line support for Bank Retail Team, solving their inquiries, requests or complaints.
• Currently Senior Customer Service & Support Officerfor a team of 2 customer service agents evaluating
their performance and handling any escalations faced by their side and reporting directly to the
Customer service Manager.
• Launched the hotline service as the basis for a call center for the Life Insurance.
• Managing and monitoring the performance of the agents supporting the line.
• Building a back system for customers’ data, requests and emails.
• Working on premiums collection through close follow with QNB Alahli network and through client calls
May-2010 - May 2012 Area Sales Coordinator
QNB ALAHLI LIFE INSURANCE
• Promote and deliver information about all company products.
• Handling clients complaints.
• Ensuring excellent feedback to the bank staff queries from the company departments.
• Visit branches to insure all process applied.
• Forecast and develop "out of the box" sales solutions.
• Outside calls "new and existing".
• Upselling for existing portfolio.
• Sharing in business performance through training commitments.
• Filed training once it required.
• Prepare presentation for new products.


Company Details

Qnb ALAHLILIFE (multinational)

Giza, Egypt

51-100 employees

Insurance

N/A

May 2010 to present (7 years 3 months)
Junior accountant at Casting for Feeding industries

Experience Details

Junior accountant

Administration

Entry Level

• Determine the area which can assist the customer
• Monthly bank reconciliation.
• journalizing daily financial entry, preparing financial reports (trial balance, income statement, balance
sheet, cash flow).
• Receive, record applications for letters of credit.


Company Details

Casting for Feeding industries

Cairo, Egypt

51-100 employees

Automotive

N/A

Jan 2009 to Jul 2009 (6 months)
Sales support at Barclays

Experience Details

Sales support

Banking, Sales/Retail

Entry Level

• Identify if customer is employed or self-employed.
• Provide borrower with documentation list.
• Investigation Permit.
• Identify & provide Salary Certificate.
• Undertaking by employee.
• Undertaking by employer.
• Insuring the quality of applications sent to the bank to avoid fraud cases.
• If case was rejected contact client & inform him


Company Details

Barclays (multinational)

Gharbia, Egypt

More than 1000 employees

Automotive, Banking

N/A

May 2008 to Dec 2008 (7 months)
Sales support at Citi Bank

Experience Details

Sales support

Administration, Banking

Entry Level

• Identify if customer is employed or self-employed.
• Provide borrower with documentation list.
• Investigation Permit.
• Identify & provide Salary Certificate.
• Undertaking by employee.
• Undertaking by employer.
• Insuring the quality of applications sent to the bank to avoid fraud cases.
• If case was rejected contact client & inform him


Company Details

Citi Bank (multinational)

Gharbia, Egypt

501-1000 employees

Banking, Automotive

N/A

Sep 2007 to Mar 2008 (6 months)

Education

BA in accounting

Education Details

BA

accounting

Tanta University, Egypt

Not specified

N/A

N/A

Tanta University
2003 - 2007

Certifications

Credit course
Jan 2013

Certificate details

Credit course

Jan 2013

85 out of 100

N/A

N/A

Egyptian Banking Institute

N/A

LOMA LEVEL 1
Jan 2016

Certificate details

LOMA LEVEL 1

Jan 2016

N/A

N/A

N/A

Egyptian Financial Supervisory Authority

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AccountingAdaptiveAdministrationAnalyticalArabicAutomotiveBankingBarclaysBusiness DevelopmentBusiness-orientedCiti BankCredit CourseCustomer ServiceEnglishFlexibleInitiativeInsuranceJunior AccountantLOMA LEVEL 1LeaderMicrosoft OfficeQnb ALAHLILIFERetailSalesSales SupportSenior Customer ServiceSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

insurance

insurance

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Business-oriented, Initiative, Flexible / Adaptive

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