Osama Hassan Harfoush

Operations Consultant

New Cairo, Cairo, Egypt

Apr 2019 - Present -6 yrs, 1 month

Egypt , Cairo

Job Details:Responsible for implementing processes and optimizing strategies involving the acquisition and retention of Mrsoolains Dig into Data Sensitive approach, making sure that all the information is transferred to our database and reports Be responsible for all documentation and contracts of Mrsoolains in the city/Country Be there for the Glovers when they need support Take care of procurement, ensuring that all Employees receive the work kit and are ready to work Ensure that all Mrsoolians are properly trained and prepared to provide feedback to the Fleet Operations Manager Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs Communicate effectively with the local Operations Manager on customer support processes and operations Improve processes on behalf of Mrsool HQ through projects

Mar 2018 - Oct 2018 -7 months

Egypt

Oct 2017 - Mar 2018 -5 months

Egypt , Cairo

JAC Group

Oct 2015 - Oct 2017 -2 yrs

Egypt , Cairo

Job Details:- Acting as Operations Consultant on Customer centricity transformation Project by Building a reliable customer service department and After Sale Service Department - Working with 3 Departments - Production - IT - Maintenance to ensure Successful transformation - Building a Call Center to receive More than 1000 Call Per Day - Establishing Digital Existence on for the company on Social Media (Facebook - Youtube - Instagram) - Handling more than 100 K Client Inquiries and Complains - Building Knowledge base for more than 250 Product - Working with Top Management on Enhancing and implementing Full Corporate governance system .

BSc of Commerce in Business Administration
Benha University
Jan 2000 - Jan 2004 - 4 yr