osama zahran

Medical Records Manager

• Job Details:Managed and oversaw all medical records functions, ensuring accuracy, completeness, confidentiality, and compliance with JCI standards and hospital policies. Collaborated with the Chief Medical Officer (CMO) and informatics team to optimize medical record processing and compliance. Developed and implemented processes and procedures for medical records management. Led and trained the medical records department team, fostering cross-training and professional development opportunities. Conducted staff training on confidentiality, privacy regulations, and accurate health information documentation. Trained physicians on insurance requirements and medical coding compliance. Ensured the secure maintenance and organization of electronic and written medical records, optimizing accessibility. Oversaw the storage, archiving, and timely transfer of medical records to respective clinics or patients. Responded to patient, insurance, legal, and governmental requests for medical records while maintaining confidentiality protocols. Maintained tracking systems for medical records, ensuring timely availability and retrieval using electronic health records (EHR). Coordinated with the billing department for itemized patient bills and assisted other departments with pending case follow-ups. Monitored workflow efficiency, identified issues, and implemented solutions to improve medical records management. Ensured compliance with hospital standards, accreditation requirements, and release-of-information protocols. Generated reports on medical record completeness and oversaw documentation accuracy. Provided leadership in maintaining high-quality medical records services aligned with healthcare best practices.

Medical Records Manager

• Job Details:Utilized the SAP system to direct, plan, organize and control the daily operations of the medical records department to ensure an accurate and efficient working system. Oversaw all functions including analysis, assembly, coding, indexing, release of information continuing in-service. Attended two mock surveys preparing the hospital for the JCI accreditation. Participated in the preparation of the hospital for the JCI accreditation & during the survey process for the medical records department, medical reports department, in addition to all the analysis & statistical data required for the accreditation process. Currently participating in the hospital preparation for the Gahar accreditation survey process. Setting departmental key performance indicators monitoring & setting action plans & improvement projects when required to improve the department performance. Planned & developed policies & procedures to cover all the required standards by the laws & regulations, as well as accreditation bodies. Education, training of new employees, and compilation of statistics. Ensured the timely filing and retrieval of medical records and dealt with any queries. Provided requested information for administration and physicians, including data for quality assurance studies and statistics. Developed monthly statistical returns and at other times as required. Contributed to in-service education programs within the hospital concerning legal and documentation requirements. Ensured clear lines of communication with all medical staff. Maintained a high standard of personal integrity and purpose strict confidentiality with regard to patient’s records. Observed all company or legal requirements with regard to health and safety precautions and procedures. Assisted in evaluating and overseeing outpatient medical record flow and procedures.

Admission Office Manager

• Job Details:Preserved the application of regulations and procedures, objectives and programs of quality control and safety standards, environment and infection control standards. Trained staff for the new systems in place. Provided the means required for staff, making it easier to do the job well. Supervised the work and the staff section. Applied the labor department in solving the problems of staff in the light of the system in place by senior management. Compiled statistics on the work of the department. Member of the quality committee.