Sandy Mostafa Hanafy

Senior Customer service officerFull Time

• Job Details:• Answering customer's inquiries, requests and complaints regarding the bank's products and services. Handling different types of customers: Mass, plus, wealth in addition to merchants (acquiring). • Provides relevant and accurate information (Services, Products & Policies) • Ensure elimination of wrong transactions that leads to financial negative impact • Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction • Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements