Usama Magdy Ali

sales mangerFull Time

• Job Details:* sales planner setting plans to our product in the Egyptian market * making surveys for the most popular product that market needs * providing market with the missed goods that customers need *setting plans how to import good to African countries , and creating a new markets * following the markets and sales movement during sales seasons * Managing individual and team quotas *Creating a sales plan and proactively experimenting to improve execution *Mentoring individual sales reps and administering incentive programs * Recruitment, hiring of sales reps

telesalesFull Time

• Job Details:* Selling Tv boxes, mins to the Arabs who live in Canada *The ability to positively engage other people, build long-term relationships *Strong Knowledge of Common Business Software * getting extra recommendations customers from the caller himself in case he didn't decide to buy a product to increase our data base * Active listening *how to proactively handle objections and manage conflicts. *Contract Negotiation

CSRFull Time

• Job Details:• Customr service Represntitive • *good communication skills • *Managing the customer’s “happiness” is exactly what emotional intelligence is about,and that can be done by meeting their requirements, doing the Extra miles • *good Enthusiasm • *how to work well, patient under a big pressure • *Friendly Last, but absolutely least when it comes to customer service soft skills, is friendliness • *Follow up skills are hugely important in customer service. If something goes unresolved, follow up. If an agent needs to get more information and circle back, make sure they know to do it, and how. If the customer feels neglected or forgotten, you’ve lost an opportunity to impress and further strengthen customer loyalty and trust. • *Ability to listen • Flexible • Ability to learn new things, skills