
Opeyemi Elizabeth Ayoola
Travel Consultant at Freelance
Lagos, NigeriaWork Experience
Freelance
Jan 2025 - Present -7 months
- Job Details:Deliver personalized travel planning and booking services for individual and corporate clients worldwide. Secure competitive fare and premium class booking via Amadeus GDS system. Provide tailored consultation on visas, destination insights and travel requirements. Manage end-to-end service delivery, maintaining over 95% client satisfaction. Build strong, repeat relationship through proactive communication on email, WhatsApp and phone. Closed and managed 20+ bookings monthly as an independent agent while ensuring seamless service.
ASAP Tickets
Jun 2024 - Jan 2025 -7 months
United States
- Job Details:Increased customer retention rates by 15% through personalized follow-up strategies and CRM optimization. Improved sales conversion rates by 20% with tailored multichannel communication techniques. Managed a portfolio of over 150 global clients booking international flights, including premium-class itineraries. Executed over 300 successful sales pitches monthly, averaging 15 pitches per day. Boosted company sales by achieving a 25% increase in upselling, through persuasive, consultative communication skills. Enhanced customer interaction efficiency by reducing response times by 30% by implementing advanced CRM workflows.
Customer Support Representative
Midas Travels & Tour Ltd
Aug 2021 - Aug 2024 -3 yrs
Nigeria
- Job Details:Reduced customer churn by 15% through targeted retention strategies and personalized customer support. Implemented CRM process improvements, leading to a 20% reduction in response time. Managed customer support for 30 accounts, ensuring consistent service across all interactions. Handled 300+ customer inquiries weekly, maintaining high levels of satisfaction and engagement. Increased customer satisfaction rate by 25% by optimizing support workflows and improving response times. Enhanced team's CRM strategy efficiency by reducing manual entry errors by 40% through process automation.
Education
Diploma in Developmental Studies (Administration)
The Polytechnic IbadanJan 2015 10 yr 7 Months
Diploma in Tourism and Hospitality Management
UNIVERSAL SCHOOL OF AVIATIONJan 2020 5 yr 7 Months