Basic Info

Haitham El Sisy

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Supervisor at AMAG Services AG

Experience Details

Supervisor

Customer Service/Support

Experienced (Non-Manager)

Prepare annual business plans for each process in the company's branch at the Swiss Institute of Technology Zurich.
Ensure the implementation of the work plan and compare the actual plot.
Preparation of financial statements monthly and annually.
Respond to customer inquiries and follow up on improvement of services.
Activating the communication between the Institute administration and management of the company.


Company Details

AMAG Services AG

Zurich, Switzerland

More than 1000 employees

Travel and Tourism

www.amag.ch

Jan 2011 to present (6 years)
Supporter/Assistent at Europcar Switzerland

Experience Details

Supporter/Assistent

Administration

Experienced (Non-Manager)

Update data and client contracts and convert them into electronic data.
The responsibility for the archive.
Management stationery purchases of management, branches and warehouses.
Assistance in the preparation of financial statements.


Company Details

Europcar Switzerland (multinational)

Zurich, Switzerland

More than 1000 employees

Travel and Tourism

www.europcar.ch

Feb 2007 to Dec 2010 (3 years 10 months)
Duty Manager at CGS AG

Experience Details

Duty Manager

Customer Service/Support

Manager

Document control, planning of employee assignments and ensure smooth running of the day.
Deployments including short-term Rearrangements due to flight changes and delays.
Logging the daily routine. Training of new employees.
Maintenance of PC offices of the Department first level support.
Appearances as a translator for passenger police interviews.


Company Details

CGS AG (multinational)

Zurich, Switzerland

51-100 employees

Security and Surveillance

www.checkport.ch

May 1999 to Aug 2002 (3 years 3 months)
Excutive Manager at Fortrex SA

Experience Details

Excutive Manager

Business Development

Manager

Preparing customer orders and goods pricing according to delivery terms.
Contracting with air and maritime goods transportation companies.
Assistance in the preparation of financial statements.


Company Details

Fortrex SA

Lugano, Switzerland

11-50 employees

Import and Export

company moved to usa

Oct 1996 to Apr 1999 (2 years 6 months)

Achievements


Created an Electronic Archiv Manual for the supporting post.


establishing a document control manual and software which is currently used by Swiss border police (Kanton Polizei Einreise Gruppe), Border German police (Bundesgrenzen Schutz) and some major Airlines.


Education

Technical Diploma in IT

Education Details

Technical Diploma

IT

University of Zurich, Switzerland

Not specified

N/A

N/A

University of Zurich
1995 - 1997
Bsc in Accounting

Education Details

Bsc

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1979 - 1984
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Naser City Al Tagribya

Egypt

1979

A / Excellent / 85 -100%

N/A

Naser City Al Tagribya
1979

Certifications

SIZ/PC supporter
Oct 1999

Certificate details

SIZ/PC supporter

Oct 1999

N/A

N/A

N/A

KV Zurich, Business school

N/A

Certificate details

Audit ISO 2001-9000

May 2006

N/A

N/A

N/A

Germanischer Lloyd

N/A

Training and Courses

Training/Course Details

Developed Leadership skills

Oct 2000

Swissair Training Center

N/A

This profile is fresh!
Last update 30 days ago.

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Profile Skills and Keywords

AccountingAdministrationAnalyticalArabicAudit ISO 2001-9000BusinessBusiness-orientedCGS AGCommunicative PersonComputer HardwareCustomer ServiceCustomer ServicesDeveloped Leadership SkillsDuty ManagerElectronic ArchivEnglishEuropcar SwitzerlandExcutive ManagerFraud/Profiling TrainerGermanGood MannersITIT SupportImport And ExportInnovativeItalianMicrosoft OfficeNegotiatorOSXQuick LearnerSIZ/PC SupporterSecurity And SurveillanceSelf ContainedSupervisorSupportSupporter/AssistentTeam PlayerTravel And Tourism

Self-assesed Skills

Languages

German

German

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Computer Hardware

Computer Hardware

: Expert

: High

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

OSX

OSX

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer services

Customer services

: Expert

: Extreme - I love it!

:

5-7 years

IT Support

IT Support

: Expert

: Extreme - I love it!

:

3-5 years

Electronic Archiv

Electronic Archiv

: Expert

: Extreme - I love it!

:

1-3 years

Fraud/Profiling Trainer

Fraud/Profiling Trainer

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Business-oriented, Negotiator, Innovative, Team Player

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