Basic Info

Tamer Mahmoud

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

ADSL Technical support UP Q at Xceed -TE Data Project

Experience Details

ADSL Technical support UP Q

Customer Service/Support

Experienced (Non-Manager)

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
•Resolve technical problem with local area network (LAN) and wide area network.
• Apply standard and advanced CPE configuration.
• Provide training to clients in the user of system and applications as related to
Internet.
• Identify and correct or advice, On operational issues in client computer systems.
• diagnose and resolve technical hardware and software issues
• Document system problems and resolutions for future reference.
• Escalate problems & provides relevant feedback to the right channels.
• Improves system performance by identifying problems; recommending Changes.
• Other duties as assigned


Company Details

Xceed -TE Data Project (multinational)

Cairo, Egypt

N/A

Telecommunications

http://www.xceedcc.com/Home/

Mar 2014 to present (2 years 9 months)
Etisal - Etisalat Egypt Account at Etisal international -Etisalat Project

Experience Details

Etisal - Etisalat Egypt Account

Customer Service/Support

Experienced (Non-Manager)

•Provides answers to clients by identifying problems; researching answers guiding client through corrective steps.
•Handling customer complaints, resolving difficult situations, and explaining products and services over the phone.
•Provide feedback on the efficiency of the customer service process.
•Ensure customer delight and satisfaction.
•Escalate problems & provides relevant feedback to the right channels.
•Improves system performance by identifying problems; recommending changes
•Document system problems and resolutions for future reference.
•Other duties as assigned.


Company Details

Etisal international -Etisalat Project (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Dec 2012 to Mar 2014 (1 year 3 months)

Education

Bachelor's Degree in commorec

Education Details

Bachelor's Degree

commorec

Banha University, Egypt

C / Good / 65 - 75%

N/A

N/A

Banha University
2006 - 2010
High School - Other

High School Details

Other

Banha

Egypt

2005

B / Very Good / 75 - 85%

N/A

Banha
2005

Certifications

Certificate details

Holder of international license certificate of using the computer (ICDL)

May 2009

N/A

N/A

N/A

Faculty commerce Benha university

N/A

Certificate details

CCNA 200-120 Routing and Switching

Jan 2016

N/A

N/A

12928112

Cisco

Cisco ID# (CSCO):12928112
Testing ID:50771

MCSA
Jan 2016

Certificate details

MCSA

Jan 2016

N/A

N/A

N/A

self-study

N/A

Training and Courses

Training/Course Details

Human Resources Management

Aug 2009

model Merv

N/A

Training/Course Details

human Resources

Jun 2009

at Studies Centre of Faculty commerce Benha University

*Course In human Resources in Commercial Researches & Studies Center of Faculty commerce Benha university. *Human Resources Management course - under the supervised model Merv

Training/Course Details

Financial Accounting

Jan 2013

Commerce Syndicate

» Financial Accounting Course in Commerce Syndicate. » Accounting Course - Studies Centre of Faculty commerce Benha university

Training/Course Details

Ms Office 2010

Jan 2015

Telecom Egypt.

N/A

Training/Course Details

Course memory effective and stress management.

Jun 2009

Studies Centre of Faculty commerce Benha University.

N/A

Training/Course Details

Course leaders of change.

Oct 2010

Studies Centre of Faculty commerce Benha University.

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Technical Support UP QActive DirectoryArabicCCNA 200-120 Routing And SwitchingCommorecCommunication SkillsCommunicatorComputer SkillsConsumer ServicesCourse Leaders Of Change.Course Memory Effective And Stress Management.Customer ServiceCustomer SupportE-marketingEnglishEtisal - Etisalat Egypt AccountEtisal International -Etisalat ProjectFinancial AccountingHard WorkerHolder Of International License Certificate Of Using The Computer (ICDL)Human ResourcesHuman Resources ManagementIT SkillsInternet Applications.Lan CardsLeaderMCSAMicrsoft OfficeMicrsoft WindowsMs Office 2010NetworksNew TechnologyOrganizerPlannerSerch In InternetSupportTechnical SupportTelecommunicationsWDS KnowledgeWebsitesXceed -TE Data Project

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Active Directory

Active Directory

: Advanced

: High

:

Less than 1 year

Computer Skills

Computer Skills

: Advanced

: High

:

1-3 years

Internet applications.

Internet applications.

: Advanced

: High

:

1-3 years

E-marketing

E-marketing

: Intermediate

: High

:

1-3 years

Micrsoft office

Micrsoft office

: Intermediate

: Medium

:

3-5 years

WDS knowledge

WDS knowledge

: Intermediate

: High

:

Less than 1 year

Networks

Networks

: Intermediate

: High

:

1-3 years

Lan cards

Lan cards

: Intermediate

: High

:

1-3 years

Fields of Expertise

E-marketing

E-marketing

: Advanced

: Medium

:

1-3 years

computer skills

computer skills

: Advanced

: Medium

:

3-5 years

Customer support

Customer support

: Intermediate

: Medium

:

3-5 years

Human Resources

Human Resources

: Intermediate

: High

:

1-3 years

Technical Support

Technical Support

: Intermediate

: High

:

1-3 years

communication skills

communication skills

: Intermediate

: High

:

3-5 years

IT skills

IT skills

: Intermediate

: High

:

1-3 years

Micrsoft windows

Micrsoft windows

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Planner, Communicator, Hard worker, Organizer

Online Presence

https://www.linkedin.com/in/tamer-abdelhamid-1103b2b3?trk=nav_responsive_tab_http://wuzzuf.net/profile/likes_dislikesprofilehttps://www.facebook.com/tamer.abdelhmid?ref=tn_tnmnhttp://tamertagare.blogspot.comhttp://tamertagare.blogspot.com

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