Basic Info

Omnia el kholy

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English and soft skills trainer at Berlitz, new horizons, concept

Experience Details

English and soft skills trainer

Education/Teaching, Human Resources, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Berlitz, new horizons, concept

Cairo, Egypt

N/A

Human Resources , Education

N/A

Jan 2007 to Mar 2013 (6 years 2 months)
Head of english department at Manaret el eman language school

Experience Details

Head of english department

Education/Teaching, Human Resources, Training/Instructor

Manager

Was completely responsible for recruiting and giving the necessary training for the new as well as the existing teachers, in addition to other tasks required to run the process.


Company Details

Manaret el eman language school

Cairo, Egypt

More then 1000 employees

Education

N/A

May 2012 to Feb 2013 (9 months)
Senior training specialist at Raya

Experience Details

Senior training specialist

Education/Teaching, Training/Instructor

Experienced (Non-Manager)


• Conducting needs analysis studies and confers with supervisors and quality representative to determine training needs.

• Delivering advanced soft skills trainings to operational supervisors and also to all involved supporting function employees.

• Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer-based training.

• Adhering to COPC standards and approaches.

• Implementing the training approach of delivering monthly refreshment sessions to all operational agents across the line of business.

• Developing & creating training manuals, testing and verification methods, and other educational materials.

• Managing the current allocated teams operating in the line of business, and evaluating their performance.


Company Details

Raya

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Mar 2010 to Dec 2011 (1 year 9 months)
Training specialist at Raya contact center

Experience Details

Training specialist

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Raya contact center

Cairo, Egypt

More then 1000 employees

Business Services - Other

N/A

Jan 2009 to Jan 2010 (1 year)
Trainer & HR Recruiter at Concept for prfessional training

Experience Details

Trainer & HR Recruiter

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Concept for prfessional training

Cairo, Egypt

501-1000 employees

Education, Human Resources

N/A

Jan 2007 to Jan 2009 (2 years)

Education

Bachelor's Degree in english language

Education Details

Bachelor's Degree

english language

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al alsun language schools

Egypt

1999

A / Excellent / 85 -100%

N/A

al alsun language schools
1999

Certifications

IBT TOFEL
Dec 2013

Certificate details

IBT TOFEL

Dec 2013

109 out of 120

N/A

N/A

ETS

An internet based test to examine the english language proficiency

TTT certified
Mar 2012

Certificate details

TTT certified

Mar 2012

accredited

N/A

N/A

new horizons supervised by 1st source

N/A

(CBT) TOFEL
Jul 2005

Certificate details

(CBT) TOFEL

Jul 2005

573 out of 580

N/A

N/A

amideast

A test to measure the proficiency of the english language

TOT certified
Mar 2009

Certificate details

TOT certified

Mar 2009

N/A

N/A

N/A

new horizons

Accreditation of being able to train and recruit other trainers

Training and Courses

Training/Course Details

Certificate of Presentation Skills, Class Management, Class Assessment &Rubrics

Jun 2006

CITA

• Certificate of International TOFEL from Amid East 2005. • Certificate of Presentation Skills, Class Management, Class Assessment &Rubrics organized by CITA 2006. • Certificate of TTT (Train the Trainers) Trainer, from Firstsource 2008. • Certificate of BPO, Firstsource International 2008. • Attendance of Customer Service Course, Firstsource International 2008. • Certificate of Leadership Skills (Raya Contact Center) 2009. • Certificate of Motivation & Loyalty (Raya Contact Center) 2009. • Certificate of Interviewing Skills (Raya Contact Center) 2009. • Certificate of Customer Service (Raya Contact Center) 2009 • Certificate of Advanced Customer Service (Raya Contact Center) 2010 • Attendance of Six Sigma Training (Raya Contact Center) 2010. • Attendance of Call Center Operations Training (Raya Contact Center)2010.

Training/Course Details

interviewing skills

Apr 2011

raya

N/A

Training/Course Details

hr fundamentals

Apr 2011

raya

N/A

Training/Course Details

communication skills

Jun 2010

raya

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

(CBT) TOFELAdaptiveBusiness Services - OtherCertificate Of Presentation Skills, Class Management, Class Assessment &RubricsCommunication SkillsConstructive CriticismConsumer ServicesEducationEnglishEnglish And Soft Skills TrainerEnglish LanguageFlexibleHard WorkerHead Of English DepartmentHr FundamentalsHuman ResourcesIBT TOFELInterviewing SkillsLeaderReadingResearchSenior Training SpecialistSportsSupportiveTOT CertifiedTTT CertifiedTeam PlayerTeam WorkTrainer & HR RecruiterTraining SpecialistTraining/educationTraining/education/human Resources

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

training/education

training/education

: Expert

: Extreme - I love it!

:

More than 7 years

training/education/human resources

training/education/human resources

: Advanced

: Extreme - I love it!

:

More than 7 years

Human resources

Human resources

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Flexible / Adaptive, Team Player, Supportive

Online Presence

omnia el kholy

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