Omnia Tarek Metwally

Freelance Usher & Marketing SpecialistFull Time

• Job Details:Worked across multiple brands, including Starville Company, Clary Hair Products, and Bobai Skincare Products, to provide strategic marketing support and event ushering services. Responsibilities include: - Facilitating product promotions and brand activations to engage potential customers. - Managing on-site event coordination, ensuring seamless execution and positive audience interactions. - Enhancing brand visibility through targeted marketing efforts, including social media outreach and direct customer engagement.

Customer service representativeFull Time

• Job Details:Provided comprehensive customer support services, focusing on problem-solving and relationship management. Responsibilities include: - Resolving customer issues efficiently, ensuring high satisfaction and retention rates. - Gathering and analyzing customer feedback to identify key trends and areas for improvement. -Preparing detailed reports summarizing client concerns, recommendations, and solutions for management review. - Managing communication with existing customers, fostering long-term engagement and loyalty.

SecretaryFull Time

• Job Details:Provided administrative and customer support services, ensuring seamless coordination and communication. Responsibilities include: - Performing various administrative tasks, maintaining organized records, and handling documentation. - Communicating and coordinating effectively with different units to facilitate smooth operations Responding to client inquiries via telephone, addressing orders, and providing guidance on the ordering process. - Handling payments, receiving deposits from clients, and ensuring proper transaction procedures until work completion. - Visiting the bank to process company financial transactions and manage funds.