omnia radwan

Administration Manager

• Job Details:Serve as direct assistant to the chairman, managing executive calendar, communications, documenting the meeting and preparing a summary of key points for the company chairman. Supervise daily operations of the administrative department. Ensure a clean, secure, and well-maintained working environment. Manage office supplies, equipment, and facility services. Develop and implement administrative systems, procedures, and policies. Manage relationships with external service providers. Lead and manage administrative staff. Prepare and monitor the department's budget. Coordinate logistical support for company meetings, events, and hotel reservation & travel arrangements.

Customer Relations Manager (CRM) / Retail & E-commerce

• Job Details:Built and maintained profitable relationships with key customers, increasing retention by 25%. Directed customer relationship team activities, ensuring compliance with company standards. Resolved customer complaints efficiently, achieving a 95% resolution rate within 24 hours. Kept customers updated on latest products, contributing to a 15% increase in repeat purchases.

Personal Assistant to the Head of Property

• Job Details:Managed executive calendar, organized meetings, and controlled access to the head of property. Coordinated travel arrangements for department head and property team. Screened communications and prioritized critical matters requiring immediate attention.