Basic Info

Ahmad shoutbagui

More than 15 years

Brasov, Romania

Master's Degree

Experienced

Work Experience

Senior support agent at Okta

Experience Details

Senior support agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Okta (multinational)

Romania

N/A

Information Technology Services

N/A

Oct 2016 to present (6 months)
Technical support agent at Concentrix, Sellbytel, Fujitsu, HP, convergence

Experience Details

Technical support agent

Customer Service/Support

Manager

Technical support role in various multinational outsourcing firms supporting global base of users and customers in many areas with many tools, platforms.


Company Details

Concentrix, Sellbytel, Fujitsu, HP, convergence (multinational)

Belfast, Dublin, Glasgow, Barcelona, Ireland

More than 1000 employees

Information Technology Services

N/A

Jul 2012 to Sep 2016 (4 years 2 months)

Education

MSc. in IT

Education Details

MSc.

IT

The University of Nottingham, United Kingdom

C / Good / 65 - 75%

N/A

N/A

The University of Nottingham
1998 - 1999
bachelor in tourism

Education Details

bachelor

tourism

Alexandria University, Egypt

B / Very Good / 75 - 85%

Accounting guiding Sociology languages

N/A

Alexandria University
1993 - 1997

Certifications

scrum master
Sep 2010

Certificate details

scrum master

Sep 2010

N/A

N/A

N/A

agresso

N/A

Certificate details

bose certified installer

Aug 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Microsoft Silverlight development

Feb 2010

It academy

N/A

Training/Course Details

User experience analyst

Sep 2007

human factors international

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

Active DirectoryAnalysis N DesignAnalyticalArabicAwadhiBose Certified InstallerBusiness-orientedConcentrix, Sellbytel, Fujitsu, HP, ConvergenceCreativeCustomer ServiceCustomer ServicesDutchEnglishITIdeation Concept DevelopmentInformation Technology ServicesMicrosoft Silverlight DevelopmentOktaPresenterProblem SolverScrum MasterSenior Support AgentSupportTechnical Sales And SupportTechnical Support AgentTourismTrainingTroubleshootingUser Experience AnalystWeb DevelopmentWeb SEO

Self-assesed Skills

Languages

Awadhi

Awadhi

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Dutch

Dutch

: Intermediate

: Fluent

: Fluent

: Fluent

Tools and Technologies

active directory

active directory

: Expert

: Extreme - I love it!

:

5-7 years

web development

web development

: Expert

: Extreme - I love it!

:

More than 7 years

troubleshooting

troubleshooting

: Expert

: Extreme - I love it!

:

More than 7 years

analysis n design

analysis n design

: Expert

: Extreme - I love it!

:

More than 7 years

ideation concept development

ideation concept development

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Technical sales and support

Technical sales and support

: Expert

: Extreme - I love it!

:

More than 7 years

customer services

customer services

: Expert

: Extreme - I love it!

:

More than 7 years

training

training

: Expert

: Extreme - I love it!

:

More than 7 years

web SEO

web SEO

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Business-oriented, Presenter, Creative, Problem Solver

Relocating to Egypt after decades abroad

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