Omar Hassan Taha
Call Center expert
Sheikh Zayed, Giza, EgyptWork Experience
Call Center Senior ManagerFull Time
ECCO
Jan 2018 - Apr 2019 -1 yr, 3 months
Egypt , Cairo
- Job Details:Managing Vodafone call center with HC 1500+ in 2 different locations (Cairo & Alex)
BD & Operation DirectorFull Time
Bluebox
Jun 2015 - Present -10 yrs
Egypt , Cairo
- Job Details:started with the company from the scratch, built the processes, KPIs, and the work methodology for both the Operations and Business development departments, support the client servicing team, assigned to be the project manager for the CRM implementation.
Call Center Outsourcing Director Full Time
- Job Details: I was managing all the call center and operations supporting function activities
Operations DirectorFull Time
Etisal International
May 2008 - Jun 2014 -6 yrs, 1 month
Egypt , Cairo
- Job Details:Started from the scratch, I have built the company operations and client relationship process and procedures in the telecom operator industry and then moved to other industries, managed the operations and its supporting functions departments with more than 1k employees, manage the implementation of the CRMs, and the COPC certification.
Education
BS in Business administration
Cairo University (CU)Jan 1996 - Jan 2000 - 4 yr
High School - Thanaweya Amma
OrmanJan 1996
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
COPC registered coordinator
COPC·2009project management
Raya Academy ·2002