Basic Info

Omar Taha

More than 15 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

BD & Operation Director at Bluebox

Experience Details

BD & Operation Director

Operations/Management, Customer Service/Support, Marketing/PR/Advertising

Senior Management (e.g. VP, CEO)

started with the company from the scratch, built the processes, KPIs, and the work methodology for both the Operations and Business development departments, support the client servicing team, assigned to be the project manager for the CRM implementation.


Company Details

Bluebox

Cairo, Egypt

51-100 employees

Marketing and Advertising, Logistics and Supply Chain

www.bluebox.agency

Jun 2015 to present (2 years 6 months)
Call Center Outsourcing Director at BDO Esnad

Experience Details

Call Center Outsourcing Director

Operations/Management, Training/Instructor, Quality

Senior Management (e.g. VP, CEO)

I was managing all the call center and operations supporting function activities


Company Details

BDO Esnad (multinational)

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

www.bdoesnad.com

Jun 2014 to Jun 2015 (1 year)
Operations Director at Etisal International

Experience Details

Operations Director

Customer Service/Support, Operations/Management, Quality

Senior Management (e.g. VP, CEO)

Started from the scratch, I have built the company operations and client relationship process and procedures in the telecom operator industry and then moved to other industries, managed the operations and its supporting functions departments with more than 1k employees, manage the implementation of the CRMs, and the COPC certification.


Company Details

Etisal International (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.etisal-int.com

May 2008 to Jun 2014 (6 years 1 month)
Operations Manager at Etisal International (Riadaa Group)

Experience Details

Operations Manager

Operations/Management

Senior Management (e.g. VP, CEO)

Started from scratch, built and manage the operations and its supporting functions departments.


Company Details

Etisal International (Riadaa Group)

Jeddah, Saudi Arabia

101-500 employees

Outsourcing/Offshoring

www.etisal-int.com

Dec 2004 to May 2008 (3 years 5 months)
Call Center Supervisor at Raya Contact Center (Raya Holding)

Experience Details

Call Center Supervisor

Operations/Management

Manager

Manage the operations of many accounts, with different industries.


Company Details

Raya Contact Center (Raya Holding) (multinational)

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

www.rayacc.com

Jan 2001 to Dec 2004 (3 years 11 months)

Education

BS in Business administration

Education Details

BS

Business administration

Faculty of commerce english section cairo university, Egypt

C / Good / 65 - 75%

International Business, Production, Marketing, Finance management, Operation research, International law, Economics, Feasibility studies, Auditing.

N/A

Faculty of commerce english section cairo university
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

1996

A / Excellent / 85 -100%

N/A

Orman
1996

Certifications

Certificate details

COPC registered coordinator

Dec 2009

N/A

N/A

N/A

COPC

N/A

Training and Courses

Training/Course Details

project management

Oct 2002

Raya Academy

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBD & Operation DirectorBDO EsnadBusiness AdministrationCOPC Registered CoordinatorCall Center Outsourcing DirectorCall Center SupervisorContact CenterCustomer ServiceCustomer-orientedDisciplineDiscoveringEnglishEtisal InternationalFootballGreen PlacesHard WorkerLeaderListeningLogistics And Supply ChainMS OfficeManagementMarketingMarketing And AdvertisingOffshoringOperations DirectorOperations ManagerOutsourcingPlannerProject ManagementQuality AssuranceQuality ControlRaya Contact Center (Raya Holding)SalesSunSupport

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS office

MS office

: Advanced

: High

:

More than 7 years

Fields of Expertise

Contact Center

Contact Center

: Expert

: High

:

More than 7 years

Sales

Sales

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Leader, Planner, Hard worker, Customer-oriented

Online Presence

https://www.facebook.com/omar.hassan.94695/photos?lst=556530581:556530581:1485457400&source_ref=pb_friends_tl

Like Omar`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Omar's full profile and find more great talent and professionals to join your team.