Omar Fathy Soror
Customer service
Alzawya Alhamraa, Cairo, EgyptWork Experience
Senior Customer ServiceFull Time
Elaraby Society Organization
May 2014 - Present -11 yrs, 1 month
Egypt , Cairo
- Job Details:- Opens customer accounts by recording account information using sap program. - Maintains customer records by updating account information - Resolves customers’ problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. - Recommends potential services to customers after collecting customer information and analyzing customer needs. - Prepares service reports to management after collecting and analyzing customer information
Customer's clearance agentFull Time
Al Fanar for Shipping and Customs Services
Dec 2007 - Apr 2014 -6 yrs, 4 months
Egypt , Cairo
- Job Details:Customs Clearance Agent: Responsible for all tasks related to Customs Services procedures including: 1- Inquiry about and reciept of bills of lading from clients or shipping agencies. 2- Preparing customs documents in order to finish customs clearing services of the imported goods from Egyptian Customs. 3- Finish Customs procedures accurately. 4- Submit cargos to inspection by General Organization for Export and Import Control and other concerned agencies. 5- Send all cargo documents to client. 6- Provide transportation from all Egyptian ports to deliver goods to client's warehouse.
Education
B.A. of law in Law
Ain Shams University (ASU)Jan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
Ismail Elkabany Secondary SchoolJan 2003
Languages
Arabic
FluentEnglish
IntermediateGerman
Beginner
Training & Certifications
Course in customs clearance
Egyptian Customs Authority, Ministry of Finance·2007customs clearance certificate
Egyptian Customs Authority, Ministry of Finance·2007