Basic Info

Omar Sherif

6 years

Giza, Egypt

High School

Experienced

Work Experience

Team Leader at Clubliko

Experience Details

Team Leader

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Performance management for animators
Scheduling for staff
Coaching
KPIs creation for the team
Monitoring
Handling complaints
Support


Company Details

Clubliko

Egypt

101-500 employees

Animation

N/A

Aug 2015 to Jul 2017 (1 year 11 months)
International account advisor at Vodafone International Services

Experience Details

International account advisor

Customer Service/Support

Experienced (Non-Manager)

Front line technical and billing support for UK customers
Escalation and ADR Handler
Trainer for web chat department
Manager's direct delegate
Have excellent communication, interpersonal, leadership and computer skills gained through my 4 year experience in Vodafone


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services

Vodafone.co.uk

Nov 2011 to Jul 2015 (3 years 8 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Faculty of commerce english section cairo university, Egypt

Not specified

N/A

Senior year that has just finished, pending paper work from college

Faculty of commerce english section cairo university
2009 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sphinx Language School

Egypt

2008

A / Excellent / 85 -100%

N/A

Sphinx Language School
2008

Training and Courses

Training/Course Details

English language

Sep 2012

Berlitz

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingAnimationArabicConsumer ServicesCustomer ServiceDahabEnglishEnglish LanguageFood ServicesFrenchHospitalityInternational Account AdvisorInternetJusticeLaughingLeaderLeadershipMcDonald'sMicrosoft OfficeMobile PhonesPersistentPresenterProblem SolverSupportSupportiveTeam LeaderTrainingTypingVideo EditingVodafone International Services

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Typing

Typing

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Video Editing

Video Editing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Medium

:

3-5 years

training

training

: Advanced

: Extreme - I love it!

:

Less than 1 year

leadership

leadership

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Presenter, Problem Solver, Persistent, Supportive

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