Omar Hatem Sherif

Operations ExpertFull Time

• Job Details:• Handled fraud investigations and Interrogated fraudsters on our system. • Assessed and solved driver to rider problem situations. • Checked and activated driver documents on the system. • Collaborated with existing supply team to help improve communication with drivers. • Implemented measures to ensure that drivers have improved ratings and increased their number of trips per week as well. • Interacted with drivers at our Green Light Hub to guarantee a high level of driver satisfaction. • Communicated with drivers over the phone as well to ensure satisfaction and trust between drivers and the Cairo Uber team. • Explored new supply channels to grow the number of drivers on our platform and boosted the number of DriverFirstTrips(DFTS) per week. • Met with business executives regarding marketing deals and partnerships. • Filtered which marketing deals were beneficial to Uber from those that were just trying to take advantage of the immense success Uber has enjoyed in Egypt. • Conducted new Fleet Partner interactions and ensured that they complied with the rules and regulations of Uber. • Evaluated driver payment statements and corrected any inconsistencies that don’t conform with Uber’s regulations.

sales associateFull Time

• Job Details:• Ensured that back stocked products are removed from the floor and placed in the stock room. • Placed new products on the floor in their right spot. • Kept the store clean and organized. • Helped customers find different products, sizes , and colors. • Ensured that customers are well served and satisfied when they come in the store. • Assisted customers in deciding on alternatives to products that were no longer available. • Priced new products and placed them correctly in the stock room. • Revised stock room and notified my superiors if we have low inventory for any specific product.