
Omar Abdelaal Saleh
Tour Guide at Freelanced
Dubai, United Arab EmiratesWork Experience
CS and Tech SupportFull Time
Convergys
Feb 2014 - Present -11 yrs, 4 months
Egypt , Giza
- Job Details:▪ Working with customers/employees to identify devise problems and advising on the solution using Manuel and system help. ▪ Logging and keeping records of customer/employee queries ▪ Analyzing call logs so you can spot common trends and underlying problems ▪ Updating self-help documents so customers/employees can try to fix problems themselves ▪ Working with field engineers to visit customers/employees if the problem is more serious ▪ Testing and fixing faulty equipment.
Assistant Marketing ManagerFull Time
Richoux
May 2013 - Aug 2013 -3 months
Egypt , Giza
- Job Details:I worked in Elsheikh zayed Richoux branch. I was responsible for the supervising on the Marketing plan that the restaurant Company was following.
Assistant ManagerFull Time
Richoux
Jan 2012 - Nov 2012 -10 months
Egypt , Giza
- Job Details:▪ Set a marketing plan resulting in brand recognition Around Cairo
Education
BA in Commerce
Cairo University (CU)Jan 2010 - Jan 2016 - 6 yr
BA in Tour Guidance
Higher Institute for Tourism and Hotels - 6th of October CityJan 2010 - Jan 2014 - 4 yr
High School - Thanaweya Amma
Elsheikh zayedJan 2010
Languages
Arabic
FluentEnglish
FluentGerman
Advanced