Basic Info

Mohamed Omar

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Intelligence Network/NOC 1st Line Sr. Engineer at Etisalat

Experience Details

Intelligence Network/NOC 1st Line Sr. Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

-- IN (intelligence network) sector:
Supporting Etisalat products (tariff, rate plans, promos) through Siebel CRM applications and HP systems by Unix tools and scripts to monitors SDP’S to enhance Etisalat products life cycle
-- IT operations sector:
Handling Etisalat customer’s issues who facing pending requests and missing profiles to be able use service normally using unix commands and DB tools
-- Supporting different systems (Subscription, Sales, Migration and Loyalty) to make sure that customers got their balance, overdraft, compensation correctly with accurate service level
-- Make sure that elite segment of customers (Diamond, High Value & Social Media) customers got their support accurately within agreed SLO / SLA


Company Details

Etisalat (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com.eg

Apr 2015 to present (1 year 8 months)
DWH ETL/BI Support Analyst /Delegate at Etisalat

Experience Details

DWH ETL/BI Support Analyst /Delegate

IT/Software Development

Experienced (Non-Manager)

o ETL Projects deployments & PIV for CR's (change requests)
o ETL jobs handling / ensure daily extraction high data availability in EDWH using IBM DataStage v9.1
o Full awareness and hand-on experience of UC4 app to manage various extractions
o Design and manage Etisalat Misr DPI (Data Packet Inspection) Solution.
o Support Bi-Weekly status reports
o Involvement Upgrade project SAP BO-2 to BO-4 with minimal problems
o Support SAP BO reports issues (Queries, Access Privilege, Performance issues)
o Crystal reports handling (Queries, Access Privilege, Performance issues)
o Complete awareness of Teradata CLDM
o Support Teradata procedures (Presentation Layer) aggregations issues


Company Details

Etisalat (multinational)

Cairo, Egypt

N/A

Telecommunications

www.etisalat.com.eg

Aug 2014 to Mar 2015 (7 months)
IT & IN Operation(s) Senior Specialist at Etisalat

Experience Details

IT & IN Operation(s) Senior Specialist

IT/Software Development

Experienced (Non-Manager)

o Enhancing Processes and developing automated tools to enhance the quality of (ETL) process using UC4.
o Monitor processing of data from all network elements, the Extract, Transform and Load (ETL) process using DataStage.
o Check maintenance of various servers and databases meant for this purpose in coordination with Technology team.
o RBT "Ring Back Tone" validation before pushing in market.
o Managing BSCS Rating Chain & monitoring.
o UC4 operation manager.
o Monitor all Unix Servers performance and their capacities.
o Monitoring tools "OEM" for all database productions.
o Billing & Rating Health check& back log processing for all modules of Rating Chain & BSCS and all business applications
o Validate daily roaming operators revenue (Zain, Mobily, AT&T and so on ….) which agreed with Etisalat to confirm accurate gained revenue from roaming service.
o Ensure successful Performance of all productions jobs and applications as per Operations working instructions.
o Monitor Automation tasks to facilitate the operations tasks.
o Responsible for operate and maintain Billing & Rating Servers and follow bill cycle process on monthly basis based on UNIX.
o 1st line troubleshooting of business production applications (wincash, SSS, DTS, High Usage, etc ….)
o Undergoing all Production tasks according to Operational manuals.
o Ensure all applications changes are followed by the Change Management Process.
o Billing payment method.

o Trouble Tickets Handling in IN for (Provisioning, Vouchers & BlackBerry).
o IN Vouchers activation
o Charging system (CS4.0) health checks for all modules.
o Responsible for solving HLR & IN profiles of subscribers based on TT's.
o Responsible for solving pending vouchers TT's
o Responsible for solving pending request TT's
o Responsible for solving HLR Type is wrong or blank.

Insuring high system availability using periodical Health Check tasks for the following IN productions:
o AIR Account Information and Refill (Ericsson).
o SDP Service Data Point (Ericsson).
o EMA Ericsson Multi-Activation (Ericsson).
o SASN Service-Aware Support Node (Ericsson).
o MINSAT Mobile IN Service Administration Tool (Ericsson).
o VS Voucher Server (Ericsson).
o CCN Charging Control Node (Ericsson).


Company Details

Etisalat (multinational)

Cairo, Egypt

N/A

Telecommunications

www.etisalat.com.eg

Jan 2012 to Jul 2014 (2 years 6 months)
IT Technical Support Specialist at Etisalat

Experience Details

IT Technical Support Specialist

IT/Software Development

Experienced (Non-Manager)

o All tasks related to end user support (PC, Telephone, Applications
Plus drive and handle the crises with other teams effectively).
o Technical training for new comers of call center staff.
o Deep technical training for IT Desktop Staff.
o Handling all problems related to (MGW's & Avaya telephones) in call center - such noticing MGW's alarms & escalating the issue to international (UAE) teams and follow up with them.
o Close TT within SLA and minimal time.
o Document solution and manuals.
o Produce solution for most ad hock problems.
o Pc health plan and implementations design.
o News for the most important Technical events.
o Scheduling for shifts of my team.
o Call Center movement plan& implementation phases from old to new site.
o Solve issues which related to SID of PC's joined to DC.
o ITIL fundamental V.3 Basic knowledge taken in Etisalat.
o Member of Problem Management Team (Offshore Technical Team).
o Member of SCCM packaging Team (Offshore Technical Team).


Company Details

Etisalat (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.etisalat.com.eg

Dec 2008 to Dec 2011 (3 years)
IT Technical Support Engineer at Alcatel-Lucent

Experience Details

IT Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

o All tasks related to network troubleshooting, support end user devices & servers auditing (domain controller, ISA server 2004 & Exchange 2003).


Company Details

Alcatel-Lucent (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www3.alcatel-lucent.com/wps/portal/CountryContact?LMSG_CABINET=Corporate&LMSG_CONTENT_FILE=Global_Map_and_Contacts/Egypt_Contact.xml&LMSG_NEXT_FILE=Country_Content/Middle_East/Country.xml&LMSG_LOCALE=en_AA

Jun 2007 to Nov 2008 (1 year 5 months)
System Administrator at Affrad Egypt (Agency for Credit Agricol Bank)

Experience Details

System Administrator

Operations/Management, IT/Software Development

Entry Level

o Installing, Configuring & administer Microsoft Exchange 2003 Server.
o Installing, Configuring, and Administer Microsoft SQL Server 2000.
o Installing, Configure & administer TeraSoft CRM based on Microsoft SQL Server or Access Database (Call Center Applications).
o Installing and configure active directory on server 2000, 2003.
o Installing, Configuring and Administer Microsoft (ISA) Server 2000 and (ISA) server 2004.
o Installing, Configuring, and Administer IMail server.
o Fully proficient at LAN/WAN building, and cable installation and testing.


Company Details

Affrad Egypt (Agency for Credit Agricol Bank) (multinational)

Cairo, Egypt

101-500 employees

Banking

http://affrad.com/

Jun 2006 to Jun 2007 (1 year)
Maintenance Engineer at Compu Magic International

Experience Details

Maintenance Engineer

IT/Software Development

Entry Level

o Maintenance engineer for all computers clients.
o Maintenance for IP cam server and configuring it for all branches.
o Some responsibilities for exchange 2003 server and mail server.


Company Details

Compu Magic International

Cairo, Egypt

11-50 employees

Computer Hardware, Information Technology Services

N/A

Jan 2005 to May 2006 (1 year 3 months)

Education

B.Sc. Computer Information System in Information System's

Education Details

B.Sc. Computer Information System

Information System's

Abbsia Higher Institute of Management Information System, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Abbsia Higher Institute of Management Information System
2001 - 2004

Certifications

CCNA
Feb 2008

Certificate details

CCNA

Feb 2008

N/A

N/A

N/A

Ciscy Systems

N/A

Certificate details

HP OMi Configuration

Jul 2012

N/A

N/A

N/A

N/A

Certificate details

ORACLE OCP Developer 11g

Nov 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

MCSE 2003 Course

Jan 2005

Harvest Center

N/A

CCNA at IT Gate
Sep 2008

Training/Course Details

CCNA

Sep 2008

IT Gate

N/A

Training/Course Details

SCCM

Apr 2010

Global Knowledge

System Center Configuration Manager 2007 Course

Training/Course Details

HP OM-i Configuration and Administration

Aug 2012

Finger Print Center

Configuring & Administer HP Operation Manager application for changeable events through Network

Training/Course Details

IBM infoShpere Data Stage v.8.1

Aug 2013

Etisalat

Development tool for ETL process in Data Warehouse & Database

Training/Course Details

Teradata Basic v.12 & Teradata SQL v.12

Jul 2013

Self Study

N/A

Training/Course Details

ORACLE OCP Developer 11g

Jan 2014

Senior Steps Center

ORACLE OCP Developer 11g (SQL, PL/SQL, forums, reporting)

Training/Course Details

Unix fundamental basic course

Sep 2014

Etisalat

N/A

Training/Course Details

IBM InforSphere DataStage V9.1

Mar 2014

Etisalat

N/A

Training/Course Details

SAP Business Object V. 4-iX

Dec 2014

Etisalat

N/A

Training/Course Details

IBM Big Insight (Hadoop Big Data technology)

May 2015

IBM Africa Technical Academy

Hadoop Big Data technology using IBM tool called IBM BigInsight

Training/Course Details

Unix Shell Scripting fundamental

Feb 2015

Etisalat

Unix Shell Scripting fundamental

Training/Course Details

ITIL Foundation - V.3

Apr 2016

IT Egypt

ITIL Foundation - V.3

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Last update more than 2 months ago.

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Profile Skills and Keywords

Affrad Egypt (Agency For Credit Agricol Bank)Alcatel-LucentAnalyticalBankingBody BuildingBusiness-orientedCCNAComputer HardwareDWH ETL/BI Support Analyst /DelegateDrawingEnglishEtisalatHP OM-i Configuration And AdministrationHP OMi ConfigurationHard WorkerIBM Big Insight (Hadoop Big Data Technology)IBM InfoShpere Data Stage V.8.1IBM InforSphere DataStage V9.1ITIT & IN Operation(s) Senior SpecialistIT Technical Support EngineerIT Technical Support SpecialistITILITIL Foundation - V.3Information System'sInformation Technology ServicesIntelligence Network/NOC 1st Line Sr. EngineerLooking Up For InfoMCSE 2003 CourseMaintenance EngineerManagementNegotiatorORACLE OCP Developer 11gOrganizerRunning SportSAP Business Object V. 4-iXSCCMSQLSoftware DevelopmentSystem AdministratorTelecommunicationsTeradata Basic V.12 & Teradata SQL V.12UNIXUnix Fundamental Basic CourseUnix Shell Scripting FundamentalWindows Server 2008

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

3-5 years

SQL

SQL

: Advanced

: Extreme - I love it!

:

1-3 years

UNIX

UNIX

: Intermediate

: High

:

1-3 years

ITIL

ITIL

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Business-oriented, Hard worker, Negotiator, Organizer

Online Presence

http://www.linkedin.com/profile/view?id=94779039&trk=nav_responsive_tab_profilewww.facebook.com/omarpop5000

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