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Omar Mokhtar Hashim

Account Executive at Marriott International

Haram, Giza, Egypt

Work Experience

  • Account ExecutiveFull Time

    Marriott International

    Nov 2017 - Present -7 yrs, 7 months

    United Arab Emirates , Dubai

    • Job Details:• Processed reservations for more than 40 hotels in the region & globally, working with a multinational associates group. • Worked successfully with Marriott Bonvoy team helping in achieving enrollment goals of the brand and maintaining loyalty expectations level. • Recognized multiple times for performing great teamwork, which significantly increased the quality and efficiency of customer service. • Assisted colleagues by creating & sharing data on hotels updates, knowledge facts sheet maintaining awareness of all sales and promotions to ensure that all work was done promptly. • High skilled in handling complex guests complains, ensuring compliance within all service under EMEA Marriott brand.
  • Sales ExecutiveFull Time

    Etisalat UAE

    Jun 2015 - Sep 2017 -2 yrs, 3 months

    United Arab Emirates , Dubai

    • Job Details:• Ensure compliance inconsistent of our company policy and with the Telecommunication Regulatory Authority legislation. • Handle back-office activities in doing so, making daily sales and related-activities report to our area manager, stocking the inventory logistically, ensure processing our devices, business products and home service in our system with attaining the required document to avoid any compliances. • Top achiever for December 2016m increasing sales by 115 %. • Managed business-related issues and made critical decisions to enhance business productivity and success. • Commended and awarded six times for providing exceptional customer service experiences and exceeding clients' expectations. • Contributed to business development by creating new lead programs which are under discussion for implementation. • Exhibited understanding of all product lines and categories to introduce to customer accounts and to generate new business. Improved business operations and increased all sales through new and strategic marketing campaigns. • Provided leadership for the entire sales cycle, including prospecting, networking, and building rapport with prospects, uncovering needs and selling points, developing solutions, and closing new sales.
  • Sales & Marketing CoordinatorPart Time

    The American Chamber of Commerce - CDC Assuit

    Mar 2011 - May 2015 -4 yrs, 2 months

    Egypt , Assiut

    • Job Details:• Planned and conducted sales and marketing activities throughout the university. Led a team of six professionals in creating marketing plans for new events. • Promoted and organised events including creating and distributing questionnaire surveys to identify customer's insights, needs and feedbacks after the event. • Reported directly to the manager monthly, including meeting results, sales achievement, and team performance. Raised students and instructor's concerns and suggestions to the management for appropriate response and action. • Collaborated regularly with other personnel regarding promotional activity, sales, and market trends. • Provided excellent customer service, teamwork engagement, and trained employees on procedures.
  • Education

    • Bachelor's Degree in Commerce , Accounting

      Assiut University (AUN)

      Jan 2009 - Jan 2013 - 4 yr

    • High School - Thanaweya Amma

      Sandafa

      Jan 2009 

    Achievements

    Marriott, Dubai CEC: 1- Training new staff and qualify them to handle our guests according to the company's standards and procedures. 2- Create job aids to support the team and enhance their skills & knowledge. Etisalat, Dubai: 1- Acknowledged for excellence in customer service six times. 2- Supervise the store when needed to ensure staff are following operation properly.

    Skills

    • Marketing
    • Customer Service
    • Account Management
    • Microsoft Office
    • Sales
    • Market Research
    • CRM
    • Social Media

    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • Marketing Professional Course (MPC)

      The American Chamber Of Commerce·2014
    • Marketing

      American Chamber of Commerce·2013
    • Business English Course

      Amcham·2013
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