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Omar Sameh Fekry

Customer Care Expert

Maadi, Cairo, Egypt

Work Experience

  • Marketing and sales coordinatorFull Time

    Egyptian company for engineering and construction

    Dec 2014 - Present -10 yrs, 6 months

    Egypt , Cairo

    • customer service senior agentFull Time

      Teleperformance

      Jun 2014 - Nov 2014 -5 months

      Egypt , Cairo

      • Job Details:2nd line support , handling escalated calls and problems

    • Customer Care RepresentativeFull Time

      Vodafone Egypt

      Mar 2012 - May 2014 -2 yrs, 2 months

      Egypt , Cairo

      • Job Details:Customer service over the phone. Thinking out of the box (to solve customer problems) Communication and Social skills. negotiation skills.

      • Education

      • Ba in Accounting

        Benha University

        Jan 2005 - Jan 2011 - 6 yr

      • High School - Thanaweya Amma

        Hafez Ibrahim experimental language school

        Jan 2005 

      Skills

      • Internet
      • Communication
      • Problem Solving
      • Negotiation
      • Microsoft Windows
      • Problem Solving
      • Microsoft Excel
      • Microsoft Outlook

      Languages

      • Arabic

        Fluent

      • English

        Fluent

      Training & Certifications

      • Banking

        CIB·2009
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