Omar Ahmed Hegab

Subject Matter Expert at Uber

Maadi, Cairo, Egypt

Uber

Apr 2018 - Present -7 yrs, 2 months

Egypt , Cairo

Job Details:Creating a knowledge base logic for the partner driver support team. Working along side the driver existing supply team. Consulting the driver and addressing any questions or concerns and finding creative resolutions to problems. Respond to driver support issues both in-person and over email promptly. Work closely with the driver operations and logistics teams to streamline process. Assist Driver Operations team with on-boarding drivers onto the Uber system Strengthen and maintain the relationship with our drivers by providing quality service. Finding and resolving main issues related to the partner drivers. Main point of contact between the operations team and support team. Creating queries to find the most efficient solution to partner driver issues.

Uber

Sep 2016 - Apr 2018 -1 yr, 7 months

Egypt , Cairo

Job Details:Leading the physical on-boarding sessions for new driver. Working along side the driver existing supply team. Consulting the driver and addressing any questions or concerns and finding creative resolutions to problems. Respond to driver support issues both in-person and over email promptly. Work closely with the driver operations and logistics teams to streamline process. Assist Driver Operations team with on-boarding drivers onto the Uber system. Strengthen and maintain the relationship with our drivers by providing quality service.

Uber

Apr 2016 - Sep 2016 -5 months

Egypt , Cairo

Job Details:Consulting the drivers and addressing any questions or concerns and finding creative resolutions to problems. Respond to driver support issues both in-person and over email promptly. Work closely with the driver operations and logistics teams to streamline process. Assist Driver Operations team with on-boarding drivers onto the Uber system Strengthen and maintain the relationship with our drivers by providing quality service.

GeeqShop Inc.

Jan 2015 - Nov 2015 -10 months

Egypt , Cairo

Job Details:• Constant management and tracking of production of customized goods • Monitor customer satisfaction with products and recommend / implement corrective plans. • Identify and resolve customer problems. • Analyze consumer and customer information and implement corrective plans to establish/maintain market leadership. • Manage Social Media through all outlets and act as the primary source of communication between the brand and consumer population.

BA in Music Technology
American University in Cairo (AUC)
Jan 2007 - Jan 2014 - 7 yr
High School - American diploma
Narmer American College
Jan 2007